Online & In House Courses

ACI Global Australian and New Zealand CMMI Institute Partner Learning Services

Services Supplement for CMMI for Development - 1 Day Course

80% of the world’s business is service-based.

Learn how to use CMMI for Services to give your organization an edge over your competition.

This one-day course will teach learners who are already familiar with the CMMI for Development model how to use the CMMI for Services model to establish, manage, and deliver services that meet or exceed customer expectations.

What I will learn in this course?

  • Undertand how CMMI-SVC can help a services organization improve their performance.
  • How to describe the unique elements of CMMI-SVC.
  • Determine how CMMI-SVC applies to your business context.
  • Learn effective practices for defining, establishing, and managing service.
  • Prepare for next steps, such as an appraisal or certification.

Who should take this course?

  • Team Manager
  • Any CMMI Practioner.
  • Appraisal Team Members
  • Audit Team members
  • Process Improvement Team Members
  • Service Industry Professionals

What do I need for this course?

The course is composed primarily of class exercises, discussion, and presentations. After attending the course, you will be able to describe the CMMI-SVC model, discuss the model's process areas, and locate information in the model.

This course, combined with the Introduction to CMMI for Development course,, fulfills the prerequisite for any course or role requiring an official introductory CMMI for Services course. It is designed for professionals who have already taken Introduction to CMMI for Development.

What do I get from this course?

  • A certificate of completion.
  • Completed a prerequisite requirement for any course or role requiring an official CMMI for Services course.
  • Completed a prerequisite requirement to become a an Appraisal Team Member on a CMMI-SVC Scampi appraisal.
  • Become a Candidate Lead Appraiser.

If you have any questions regarding any of our Capability Maturity Model Integration Products, Learning and Appraisal Courses please feel free to Contact us as we will be only too happy to discuss your organisations training needs