Administration Policies and Procedures.

Cultural Issues, Language, Ethics and Personal Values

ACI Global and Associated Partners are committed to ensure the Cultural, Language, Ethics and Personal Values of the candidate is not only understood but is significantly enhanced throughout the full 360 Degree of the learning process.

If language is an issue ACI Global and Associated Partners will endeavour to address this either by Observation, chat or language translation to ensure the learning experience of the candidate is not compromised in any way.

Where language issues can not be agreed a translator is engaged as agreed by both ACI Global and Associated Partners and the candidate to ensure "Conflict Issues" are addressed.

Business Code of Ethics

ACI Global and Associated Partners requires its candidates, certificate holders together with all senior management and facilitators to conduct themselves ethically by:

  • Being honest, ethical and impartial in serving the public, their employers, customers, and clients;
  • Striving to increase the competence and prestige of the quality profession;
  • Understanding of Cultural differences and their associated impact on a persons well being and ability to achieve Professional Leadership Development;
  • Empathy and consideration for the understanding of and working jointly to achieve a common understanding due to language and cultural differences if applicable;
  • Endeavouring to provide a better living environment for future generations by ensuring our impact on our environment is positive in all aspects;
  • Ensure confidentiality of all personal information held within the ACI Global and Associated Partners Learning Management System, and externally if applicable;
  • Continue their professional development throughout their careers and provide opportunities for the professional and ethical development of others;
  • Build their professional reputation on the merit of their services and not compete unfairly with others
  • Respect other's Intellectual Property Rights, confidential/ classified data and contract obligations in all respects
  • Meet statutory and regulatory requirements applicable to one's own location and those of associates and
  • Using their knowledge and skill for the enhancement of human welfare.

ISO Personal Certification Certificates and Cards

All Certificates and Cards issued as part of the ACI Global ISO Personal Certification Process remain the sole property of ACI Global Certification at all times. This policy is in line with ACI Global's commitment to conform to ISO 21001:2018, 29993:2017 and 17024:2013.

If a candidate wishes to cancel their ISO Personal Certification, certificates and cards must be returned to ACI Global.

PLEASE ensure you have read and understood the above and confirm your acceptance of ACI Global and Associated Partners Privacy, Copyright, Plagiarism and Cultural Policy together with its Business Ethics Policy as it may relate to you in reference to National and also International laws

Charges, Invoices, Payments and Refunds

Charges All charges for courses or programs are displayed on the ACI Global Website within each course or programs details under the heading of "Learning Program Details" and are payable upon course or program Registration.

Invoices and Payments Upon successful completion of their selected course or program registration and verification of their email address candidates are directed to the ACI Global Secure Payments Portal for payment by "PayPall" or Credit card. If candidates wish to pay by Direct Debit or are having their course or program paid by their Sponsoring Organisation they are requested to Contact ACI Global Contact Us and an Invoice will be emailed to them.

Refunds Candidates are asked to read and understand the requirements of a course or program as ACI Global has a policy of not refunding a candidates course or program fee or allowing transfer from an online course to a face to face training course once the candidate has completed the ACI Global registration and enrolment process. Notification of our refund policy is clearly indicated on our website and candidates are unable to complete the registration process without accepting ACI Global's Terms and Conditions as listed above.

Feedback and Complaints

All complaints under this policy will be treated seriously, dealt with promptly and in a confidential manner and may not be used to affect the provision of any goods or services either requested or contracted to be supplied to the complainant.

Complaints under this policy are those that relate to either Special Needs, Privacy, Continuous Professional Development, Confidentiality, course materials assessments outcomes or any other matters relating to ACI Global. We are committed to ensure all staff undertake training on privacy and official complaints and the person receiving the complaint will attempt to resolve the complaint in accordance with the ACI Global Complaints Process. All actions taken within the complaints process will be forwarded in writing to the Managing Director. Complaints will be recorded and reported in the Compliance Report to the Board of Directors of ACI Global Pty Ltd. To view ACI Global,s Process in dealing with ComplaintsView

Complaints concerning the privacy practices or about how personal information is managed, may be forwarded at any time to the Chief Executive Officer.

Please direct privacy related enquiries to the Chief Executive Officer on +612 8003 4997 or Contact Us

General Policies and Procedures

  • ACI Global's "Primary duty of care": View
  • ACI Global's "Primary duty of care" Employees/Candidates/Facilitators: View
  • ACI Global Documentaion Control Policy - View;
  • ACI Global Information Security Policy - View;
  • ACI Global Business, Improvement & Optimisation - View;
  • ACI Global Business Continuity Plan - View;
  • ACI Global Communications Procedure - View;
  • ACI Global Compliance Policy - View;
  • ACI Global Digital Information Security Management Framework - View;
  • ACI Global Delivery of Learning Services Process - View;
  • ACI Global Due Diligence and Governance - View;
  • ACI Global Enterprise Risk Management Framework - View;
  • ACI Global Education Policy - View;
  • ACI Global Environment and Sustainability Policy - View;
  • ACI Global Management of Learning Services Process - View;
  • ACI Global Delivery of Personal Certification Services Process - View;
  • ACI Global Modern Slavery Policy - View;
  • ACI Global Occupational Health and Safety Policy - View;
  • ACI Global Privacy Policy - View;
  • ACI Global Quality Assurance Policy - View;
  • ACI Global Collaborative Relationship Management Plan - View;
  • ACI Global Resilience and Continuity Policy - View;
  • ACI Global Special Needs Policy - View;
  • ACI Global Statement of Applicability - View;
  • ACI Global Roles and Responsibilities - View;
  • ACI Global Communication Policy - View;
  • ACI Global Code of Conduct - View;
  • ACI Global Consultation-Communication-Process - View;
  • ACI Global CPD-Process - View;
  • ACI Global ERM-Process - View;

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2024-07-27
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