ISO 21001:2018 EOMS, 29993:2017 Learning Services Lead Auditor
Learning Program Details
Price: $1,950.00 AUD
Overview: The Educational Organisations Management Systems (EOMS) and Learning Services Lead Auditor Program provides learning in Quality Management Systems for Educational Organisations, Learning Services, Continuity Business Planning and Auditing of Educational Management Systems and Leading an Audit Team. The Candidate will be trained to confidently and professionally conduct a Stage 1 and Stage 2 audit on either a newly established Educational Organisations Business System or within an established system thoroughly checking and auditing existing documentation plus all of the organisations Management Programmes and Processes. By the completion of learning the candidate will have ensured that they have a comprehensive understanding of Quality Management Systems, Auditing of Management Systems and be Training to Lead an Audit Team ready for preparation for a Third Party Audit (Certification Audit).
Standards Referenced: ISO 21001:2018, 29993:2017, 22301:2012, 31000:2018, 19011:2018, 17021:2015 and 17065:2012 plus local, national, statutory rules and regulations and sector specific standards covering country of origin.
Resources: Extensive e-campus library with access to all applicable Standards plus a comprehensive list of course notes and reference material.
Length of program: Minimum 100 hrs, no set time limit is imposed, time taken is dependent on Candidates and or organisational time commitments and resources.
Approval Numbers: ISO-EOMS, ISO-LSP, ISO-AUD, ISO-LA, ACI-ACD and ACI-PBD.
Prerequisites: Candidates will need to have completed a Course in International Facilitation and also provide evidence, qualifications and industry experience demonstrating a comprehensive understanding of an "Educational Organisation" and an Integrated (QMS, EOMS, LS, EMS, OHS and IMS) Management Systems and their evaluation and be able to work within a team environment. Further candidates will need to be actively involved within an Organisation (Sponsoring or Facilitating) to undertake audit activities during the course and at the end of the course by undertaking both a Documentation audit review and final Stage 2 or Certification Audit whilst being observed and assessed undertaking a "Witnessed Activity".
Facilitator: All ACI Global Facilitators are Certified Business Professionals specializing in the specific scope being facilitated and have been assessed as competent in International Facilitation (ISO-FL), Attitude and Cultural Diversity (ACI-ACD) and have undertaken the Hogan Leadership Profile.
Special Needs: - If you have any special needs or requirements that your Facilitator needs to be aware of please Contact Us to discuss this in confidence.
Refund Policy: - No refund upon completion of registration and enrollment process.
ISO Personal Certification Outcomes
Candidates receive a Diploma in Quality Management Systems and Learning Services covering the following Skill Areas:
- Quality Management Systems and Learning Services in conformance with ISO 9001:2015, ISO 31000:2009, ISO 29990:2010 and ISO 17024:2012;
- Management Systems Auditing in conformance with ISO 19011:2011;
- Leading an Audit Team in performing External Audits in conformance with ISO 17021:2015 and International Accreditation Forum (IAF) Guidelines.
ISO Personal Certification Learning Tasks
- Learn how a Quality Management System combined with Learning Services in Conformance to ISO 9001:2015, 29990:2010 and 17024:2012 will add value to a Learning Services and Personal Certification Provider
- Understand the meaning of Business Acumen together with Risk Based Thinking and be able to determine the key drivers for Business or Organisational Success.
- Learn the principles and guidelines for auditing management systems to International (ISO) and National Standards for an Organisation.
- Demonstrate the application of "Knowledge, Attitude, Cultural Diversity and Personal Disciplines" necessary to lead an Audit Team in undertaking a Stage 1 and Stage 2 Audit during an "Observational Event" under visual observation (Video).
- Ongoing Assessments to ensure the candidates competencies are maintained in accordance with the candidates 3 year CPD agreement
ISO Personal Certification Career Benefits
- ISO Certified Business Professionals receive higher returns for services provided and greater chances of employment and or contracts
- Three Year Continuous Professional Leadership Development Guarantee CPD for the period of ISO Certification (3 yrs).
- Entry into the ACI Global Professionals' Register.
- At the successful completion of the programme candidates are able to apply for Registration with Third Party Certification Bodies (CB's). Please note conditions do apply for example industry experience, necessary auditor codes plus auditor experience are all considered essential requirements performing third party audits for further details please refer to your preferred Certification Body for further details.
ISO Learning and Certification Needs Analysis
Recognition of Prior Learning - ISO-RPL/RCC
Recognition of Prior Learning, Current Competence, Special Needs and Commitment to agreed Learning Outcomes and Continuous Professional Development is examined through:
- Assessment of Industry Experience against required Learning Outcomes;
- Assessment of Prior Learning against required Learning Outcomes;
- Assessment of Current Competence against required Learning Outcomes;
- Assessment of Special Needs if applicable;
- Commitment to undertake and achieve learning outcomes;
- Commitment to Continuous Professional Development.
ISO Course Curriculum
Curriculum and Learning Outcomes have been developed, implemented and undergo continuous improvement through input from Industry, ISO Technical Committees, independent third party audits and conform to the International ISO 17024 Conformity Assessment Standard - General requirements for bodies operating certification of persons with the following levels of Competency "Competent" (C) or "Not yet Competent" (NYC). If a candidate is assessed as (NYC) they are provided an additional attempt and are able to redo the assessment with additional mentoring and resources provided where necessary. There is no set number of additional attempts provided as this is determined between the candidate and their assigned facilitator.
Business Acumen and Risk Based Thinking - ACI-BAC and ISO-RM.
- Competency Unit: Assess an organisations business Acumen in line with an organisations strategic objectives.
- Competency Unit: Understand Risk Based thinking and how it will apply to all organisational processes.
Quality management Systems and Learning Services - ISO-QMS, ISO-RM and ISO-LSP.
- Competency Unit: Understand the meaning and intent of each clause and sub clause of ISO 9001:2015, 29990:2010, 17024:2012 and 22301:2012.
- Competency Unit: Understand the application of Quality Management Principles in the context of ISO 9001, 29990 17024 and 22301.
- Competency Unit: Relate the QMS to Organisations Products including learning services and operational process within a learning environment.
- Competency Unit: Be able to demonstrate the application of design and development processes within a learning environment for a known organisation.
- Competency Unit: Understand the Principals and application of Business Continuity Planning within the context of organisations business management system as it relates to learning services.
ISO Auditor - ISO-AUD.
- Competency Unit: Understand the application of the principles, procedures and techniques of auditing
- Competency Unit: Understand the conduct of an effective audit in the context of the auditees organisational situation
- Competency Unit: Understand the application of the regulations, and other considerations that are relevant to the audit management system, and the conduct of the audit.
- Competency Unit: Be able to demonstrate through "Observational Means" how the internal audit program addresses both elements of the management system in Conjunction with the learning services and known "Risk to the Organisation.
ISO Lead Auditor - ISO-LA.
- Competency Unit: Establish, plan and task the activities of an audit team.
- Competency Unit: Communicate effectively with the auditee and audit client.
- Competency Unit: Organise and Direct audit team members.
- Competency Unit: Prevent and resolve conflict with the auditee and/or within the audit team.
- Competency Unit: Prepare and complete the audit report.
Attitude and Cultural Diversity - ACI-ACD.
- Competency Unit: Understand and be able to demonstrate attitude and cultural diversity disciplines necessary for leading a team in the effective and efficient conducting of a management system audit.
Personal Behavioural Disciplines - ACI-PBD (Hogan Leadership Profile).
- Competency Unit: Understand and be able to practice personal behaviour disciplines necessary for leading a team of professionals in the effective and efficient conducting of a management system audit.
ISO Key Learning Objectives:
- International Standards covered ISO 9001, 29990, 17065, 22301, 31000, 9004, 19011 and 17021;
- Relevant Legislation, Statutory Laws and the Seven Quality Management Principles;
- Key Quality Policies, Objectives, Impacts and Key Performance Indicators (KPI's);
- Evaluating to ensure Conformance to ISO 9001:2015, 29990 and 17065;
- Evaluating the developed QMS, its documents and related records;
- Audit Definitions, Principles and Categories;
- Stages of an Audit and followup activities;
- Audit Teams and followup actions;
- Setting up and Managing Audit Teams;
- Improving Team efficiency and Improvement planning;
- Managing Trainee auditors and Auditee Personnel;
- Followup Corrective Actions&Planning;
- Audit Reporting and conducting a Closing Meeting;
- Attitude and Cultural diversity;
- Personal Behaviour Disciplines - Hogan Leadership Profile;
- Lead an audit team in performing a management system audit;
ISO Key Learning Outcomes:
1 - Achieve Competence in Quality Management Systems in line with the following Key Evidence Criteria:
- The Intent&Requirement of each clause of ISO 9001, 29990, 17065 and 22301 is Understood.
- The Relationship between the 7 QMP and ISO 9001, 29990, 17065 and 22301 is understood.
- Mandatory Documents required by ISO 9001, 29990, 17065 and 22301 is understood.
- Conformity to the clauses of ISO 9001, 29990, 17065 and 22301 is understood.
- The Audit Report used uses correct terminology.
- The Effectiveness of the QMS is evaluated.
- The Audit Report reflects the specific Business under audit.
- Difference between Legal Conformance and Conformity to ISO is reported.
- Product Realization Processes are Evaluated.
- Audit Evidence Demonstrates Conformance.
2 - Achieve Competence in Auditing in line with the following Key Evidence Criteria:
- Audit Principles understood and applied.
- Audit Definitions understood and applied.
- Audit Criteria understood and applied.
- Audit Planning understood and applied.
- Document Review understood and applied.
- Onsite Audit Activities understood and applied.
- Audit Reporting understood and applied.
- Audit Evidence understood and evaluated.
- Followup Activities understood and applied.
- The Management System is audited to Criteria, Plan and Reference Standard.
- Sampling understood and applied.
- Techniques to establish positive relationships.
- "Attitude" - Cultural, Language and Ethical Issues.
- Regulations, Legal Requirements and Codes of Practice.
- Effective Communications understood and practiced.
- Personal Attributes and Questioning Techniques understood and practiced.
3 - Achieve Competence in Leading an Audit Team in line with the following Key Evidence Criteria:
- Understand the Roles and Responsibilities of Audit Team Members.
- Onsite Team Audit Activities are Planned explained and understood.
- Feasibility of the Audit is explained and understood.
- Audit Objectives and Timing are understood.
- Team Selected According to the Business.
- Checklist and Appropriate Documents Prepared, explained and understood by all team members.
- Evidence of Audit Plan Prepared Accurately and all team members involved.
- Legislation and Standards Addressed.
- Preparation Prior to an Audit performed.
- Communication during the Audit performed and understood.
- Planning an effective closing meeting.
- Audit outcomes are explained and understood.
- Ensuring the Audit was effective.
- Areas of Conflict are addressed and mitigated.
- Addressing Disagreement with Audit Finding between team members.
- Addressing Conflict with the Auditee.
- Communicating the Audit findings.
- Ensuring Followup actions are agreed and carried out.
- Closing out an Audit.
4 - Achieve Competence to demonstrate attitude and cultural diversity disciplines in accordance with the following Key Evidence Criteria:
- Understand and be able to apply cultural diversity in differing situations, locations and roles.
5 - Achieve Competence to practice personal behaviour disciplines in accordance with the following Key Evidence Criteria:
- Adjustment - The degree to which a person is calm and even tempered or conversely, moody and volatile;
- Ambition - The degree to which a person seems leader like, seeks status and values achievement;
- Sociability - The degree to which a person appears talkative and socially self confident.
- Interpersonal Sensitivity - Reflects social skill, tact and perceptiveness;
- Prudence - Concerns self control and conscientiousness;
- Inquisitive - The degree to which a person seems curious, adventurous and imaginative;
- Learning Approach - The degree to which a person enjoys academic activities and enjoys education as an end in itself.
6 - Achieve Competence by demonstrating under JAS-ANZ Auditor observation guidelines the ability to perform under visual observation the application of Skills applied during an actual audit activity in accordance with the following Key Evidence Criteria:
- Demonstrate Conformance to ISO 19011 Clause 7 applicability Competency, Awareness and Training;
- Demonstrate audit planning;
- Demonstrate the Possession of the necessary Industry Codes:
- Demonstrate the ability to perform a Stage 1 Audit;
- Demonstrate the ability to perform a Stage 2 Audit, selected or mandatory clauses only;
- Be able to perform an opening and closing meeting;
ISO Personal Certification Outcomes
- Issued with a Certificate of competence valid for three years;
- Issued with a personal ISO Certification Card valid for three years;
- Three years Triennial Personal ISO Certification programme with ongoing assessment to verify competency (VOC);
- Three year continuous professional development agreement to support the triennial personal ISO certification programme providing unlimited access to the ACI Global secure e-Campus for all resource and personal development needs.
Insurances - Public Liability and Professional Indemnity Insurance Requirements for Professionals
It is a requirement for all Professionals undertaking audits on behalf of third parties that you are covered for both Public Liability and Professional Indemnity Insurance.
ACI Global's preferred supplier is "EnviroSure" with full details being found Here on their website.
Getting started is as easy as clicking on the e-learning Registration Tab below, Register and Pay for your course all online and you can be started in less than 6 Hrs (Dependant on International Time Zones and Clearance of Funds).
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