ACI Global Pty Ltd
Trading as ACI Global
ASIC Australian Company Number (ACN): 110 019 460
ASIC Australian Business Number (ABN): 68110019460
Certified to ISO 21001:2018 and conforms to ISO 29993:2017 and ISO 17024:2012
In guidance with ISO 26000:2010, ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, ISO 27001:2013, ISO 31000:2018 and ISO 22301:2012
This Manual is reviewed as required in line with both ACI Global's Key Strategic Objectives and Goals and the intent of all applicable ISO Standards during the organisations regular Business Review Activities.
By delivering "Ethical", Quality in Education, Professional Development and Sustainability Services to lead the Further Education Industry in the provision of Specific Industry and ISO Training and Corporate Social Responsibility and Sustainability through adding value through assessing the capability and maturity of both the business professional and their organisations.
ACI Global will provide its customers a smarter and more cost-effective alternative to traditional Certification and Accreditation services by delivering professional leadership development and verification of competence thereby creating Accelerating Continuous Improvement (ACI) for Business Professionals and their Organisations.
We are further committed through the delivery of our services, the maintenance of a zero debt to equity ratio, to ensure continuity planning and ongoing support for all resources including employees, learners, mentors, stakeholders and sponsoring organisations is upheld or preserved.
For "Quality to be Contagious" some key outcomes need to be achieved:
ACI Global aims to create a practical and sustainable balance in the pursuit of delivering "Ethical" Quality in Industry Education through the delivery of Professional Leadership Development for Personnel and Organisations by identifying both Employee and Organisational needs and understanding of Culture and Value by providing specific Industry, and ISO training so as to drive Corporate Responsibility and Sustainability.
The Acceleration and Continuous improvement of People, their Culture and Values through ongoing verification of competency and Sustainability Services will enhance both employee satisfaction and economic viability for both Business Professionals and their Organisations.
Terms and Definitions: For a List of all ACI Global's Acronyms and Terms please refer to ACI Global,s Learning Services Manual "Terms and Definitions" View
ACI Global established in 2004 is a well-established Australian Securities and Investments Commission "ASIC" Registered Company working within the adult education industry proving learning and personal certification outcomes. From its inception and ongoing the organisation has and continues to identify potential issues both Internal and External relevant to its operations and its ability to achieve intended outcomes of its collaborative business relationship management system.
These issues include corporate social responsibility (CSR), culture, values, profitability, strategic planning, on time delivery, service excellence, compliance to legal and regulatory bodies, health and wellbeing of its workforce and security of its information and those of its interested parties and is reviewed on a regular basis by management and used to determine future strategic directions.
ACI Global undertakes and continues to review these issues using the following Processes:
| Pestel Analysis | |
| External and Internal Issues | |
| Corporate social responsibility (CSR) | Maintain open and transparent reporting - Annual CSR Report |
| Culture and values | Embrace Ethics and abide by our culture and vales |
| Financial wellbeing | Maintain Zero Debt to Equity Ratio |
| Strategic planning | Plans in place to remain a leader in the educational marketplace – Annual Strategic Planning review and Corporate Social Responsibility Statement |
| On time delivery | Academy online 24/7 with technical support in place |
| Service excellence | Provision of commitment to support learners and sponsoring organisations. CPD Agreements in place |
| Compliance to legal and regulatory bodies | Remain Compliant to all National and International Laws. |
| Health and wellbeing of its workforce | Maintain a policy of health and wellbeing for not just our employees but also our learners and Interested Parties. |
| Security of its information | Protection of personal data – Digital Information Security Framework and agreements in place and in guidance with GDPR and ISO Guidelines. |
| Interested parties | Ensure all interested parties abide by ACI Global’s Ethics, Values and Culture. |
Through its established communication and consultation processes, ongoing communication with its Leadership Team, Learners, Sponsoring Organisations and Alliance Parties ACI Global addresses its Strengths and Weaknesses from feedback received. Feedback, ideas and lessons learned are all reviewed within the organisations Management "Business" review process culminating in the annual CSR report and Strategic Business Plan.
| SWOT - Analysis | |
| Strengths, Weaknesses, Opportunities and Threats | |
| S - Strengths | W - Weakness |
| 1 - Well established reputation | 1 - Information Technology [IT] |
| 2 - Family owned | 2 - Corporate knowledge held by individuals – not written |
| 3 - Financial Stability of the company | 3 - Global recession |
| 4 - Well established business connections | 4 - Small player |
| 5 - Online delivery of learning services | 5 - Lack National Recognition for example Registered Training Organisation within the Australian Training Framework (RTO) |
| O - Opportunities | T - Threats |
| 1 - Certification to ISO 21001:2018 | 1 - Internet Issues |
| 2 - Become an RTO | 2 - Global/National Recession. |
| 3 - Greater efficiencies from reviewed and amended processes all online | 3 - Lack of National Recognition. |
| 4 - Training of Graduates and cadets – who have the opportunity to progress their careers into Leadership Positions | 4 - Business Continuity (Transition) planning |
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global has researched and determined a general understanding of the expressed needs and expectations of its internal and external interested parties including its learners, other beneficiaries and workers that will be involved or impacted upon by its business activities and also its compliance requirements from International, National Regulatory and Industry Bodies as referenced below 4.3.
It is further noted that the organisations interested parties, including its workers, stakeholders (Learners and their beneficiaries, contractors mentors and facilitators) and compliance obligations are reviewed in accordance with the Organisations strategic business plans.
| Interested Parties | The needs and expectation | Monitoring / Reviewing |
| Workers | Good health and wellbeing practices | Observations and regular “Teams” meetings. |
| Learners | Achievement of professional development outcomes of learners and accelerating continuous improvement and organisational sustainability. | Administrator, Facilitators, Mentors and or Supervisors observations and assessments of the Learners Progress within the ACI Academy. |
| Learners Beneficiaries (Sponsoring Organisations). | Achievement of professional development outcomes of learners and accelerating continuous improvement and organisational sustainability. | Administrator, Facilitators, Mentors, ongoing support with each Learners (CPD) agreement plus service delivery outcomes from ACI Industry Experts to the Sponsoring Organisation. |
| Facilitators, Mentors and or Contractors. | Professional development, employment security, good working relationships and environment. | Professional development monitoring via Hogan Profiling plus annual observational assessments including in CPD Agreements. |
| Bank | Good financial position / credit, good inventory controls, good debtor / creditor control. | Profit & Loss, Liquidity Ratio and Net to Equity Ratio |
| Creditors. | Understanding and agreement of payment terms. | All creditors to be paid in accordance to payment terms. |
| Legal | Compliance to Legal, Legislative and codes of Practice both National and International including accountability of learners | Regular team leaders’ meetings, controls in place to ensure notification of latest updates, communicated consulted and applied. Learners Legal obligations communicated both within the Academy and during Annual observations. |
| Australian Securities and Investment Commission (ASIC). | Corporate / Directors fiduciary responsibilities. | Directors responsibilities. |
| Australian Tax Office (ATO) | Financial reporting Accounting Rules | BAS and GST. |
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
Based on an analysis of the above issues of concern, interests of stakeholders (Learners, learners Beneficiary's) Workers and in consideration of its products and services, ACI Global has determined the scope of the EOMS as follows:
The provision of leadership development of personnel by providing ongoing competency based ISO learning and ISO personal certification outcomes for professionals working within a wide range of industries and organisations.
Statement of Applicability
ISO 21001:2018: ACI Global does not provide Early Childhood Education and therefore claims this to be inapplicable to its business activities "Scope" as required by ISO 21001:2018.
ISO 27001:2013: ACI Global claims no non applicable requirements in reference to the ISO 27001:2013 Standard. A Statement of Applicability is under development.
It is further noted that the scope of the EOMS reflects ACI Global's compliance to its International, National, Industry and Legislative Statutory Rules and Regulatory obligations for example, Australian Securities and Investments Commission (ASIC), Australian Taxation Office (ATO), Fair work commission of Australia, Australian WHS Act and Regulations, Australian Environmental Protection Acts, The National Training Framework (NTF) and the following International Organisation for Standardisation (ISO) Standards:
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global's Process Model
The process approach is used to enhance customer satisfaction by not just meeting customer requirements, but by consistently exceeding them as ACI Global considers customer requirements essential to the adoption of its process approach
As seen above ACI Globals Core Business Processes are:
ACI Global's process approach applies systematic definition and management of its core processes and their interactions, so as to achieve the intended results in accordance with the organisations Business "Quality" Policy and the strategic direction of the organisation. Key processes are monitored through both self assessment and business review.
Management of the ACI Global's processes and the system is achieved using a Plan-Do-Check-Act (PDCA) methodology with an overall focus on Enterprise Risk based thinking aimed at preventing undesirable outcomes. ACI Global's process approach ensures:
| Core Business Processes | Key Performance Indicators | Monitoring / Reviewing | Targets |
| Leadership. |
Hogan Leadership Profile:
|
Annual Reviews of Personal SWOT Analysis. | Personal "CPD" programs, including Witnessed Activity, SWOT analysis against Key Performance Indicators. |
| Planning. | Risk Rankings (Refer Table 6.1.1) and Objectives KPI's Refer Table (6.2). | Risk Audit tabled and Review of Objectives tabled at Management Review and Monthly Executive Review Meetings. | Zero incidents, maintenance of Zero Debt to Equity ratio. |
| Operation. |
Key performance Data:
|
ACI Academy Reports, e-Quip Tracker, Exemptions Report, SQL Data Base Logs Tabled and presented to Management Review. |
ACI Academy (e-Quip): Zero outages within the ACI Academy and planned improvements achieved; ACI Global Website: Security of data within SQL Data base; Learners: Personal SWOT and Continuous Improvement aggreements in place. |
| Performance Evaluation. | e-Quip Tracker, Quality Improvement Register, Audits, Self-Assessment. | e-Quip Exemptions Report, Management Review and Executive Review Meetings. | Continuous Professional Development, Ongoing Certification and Personal SWOT Analysis annual reviews. |
| Improvement. | Customer Feedback (Learners and Sponsoring Organisations), New Courses. | New Course Development, e-Quip Exemptions Report, Customer Surveys, Opportunities for Improvement, Non Conformances, Corrective Actions and Lessons Learned, Management Review. | New Course/s implemented and future course development tracked for future implementation. |
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global maintains the necessary documentation including the EOMS/IBMS and associated documentation within the organisations website with risk based thinking applied throughout the organisation in conformance with its own and ISO requirements refer above 4.3 and in Guidance with add additional standards ISO 26000:2010 and ISO 31000:2018. ACI Global is maintaining the required level of resources and documentation to support its business processes ensuring operational effectiveness and is being monitored and measured to ensure business outcomes are achieved in accordance with the organisations strategic business plans.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
The Executive and the Leadership Team have overall responsibility, accountability and authority for addressing all quality assurance issues relating to its EOMS/IBMS along with the authority and responsibility for the promotion of quality awareness throughout the organisation and its interested parties. ACI Global provides adequate resources including those for special needs to ensure the EOMS aligns with its key business development strategic plans and is adding value and continuous improvement to the organisation.
The Managing Director and Senior Executive Group of ACI Global Pty Ltd shall demonstrate leadership and commitment with respect to the EOMS/IBMS by:
|
Taking accountability |
For the effectiveness of the EOMS/IBMS |
| Ensuring |
Quality Assurance Policies and EOMS/IBMS business objectives are established for the EOMS/IBMS Management Systems and are compatible with the context and strategic direction of the organisation. The integration of the EOMS/IBMS Management System requirements into the organisations business processes. The resources needed for the EOMS/IBMS Management System are available. The EOMS/IBMS Management System achieves its intended results. |
|
Promoting |
The use of the process approach and risk-based thinking Improvement |
|
Communicating |
The importance of effective quality management and of conforming to the EOMS/IBMS Management System requirements. |
|
Engaging, directing and supporting |
Persons to contribute to the effectiveness through accountability and responsibility of their own and each others actions for the EOMS/IBMS Management System. |
|
Supporting |
Other relevant leadership and management roles to demonstrate their leadership as it applies to their areas of responsibility. |
ACI Global's human resource process is based on competence, capability and maturity of its Leadership team including facilitators and mentors with ongoing review of Key Personal Performance Indicators (KPPI) and in addition triennial Hogan Disciplines and Agile leadership performance reviews.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
Customer focus is addressed within each training course or mentoring session undertaken which reflect the considerations to be used during the learning and assessment process and continuous professional development of the client based on the specifications of the customer. Risk and opportunities as well as applicable statutory and regulatory requirements are researched and managed to ensure service outcomes are not compromised. The processes in place ensure that the organisation is involved and conforms to key aspects of the contract (3 yearly professional development) in accordance to (clauses 8.1, 8.2.1, 8.2.2 and 8.2.3 of the Standard), which shows a strong commitment to enhancing customer (Learners and their beneficiaries) satisfaction and ongoing continuous improvement.
The Managing Director and Senior Executive Group of ACI Global Pty Ltd shall demonstrate leadership and commitment with respect to Learners and their Sponsoring Organisations Focus by:
|
Ensuring |
Ensuring Learners / Sponsoring Organisations and applicable legal requirements are determined, understood and consistently met. The risk and opportunities that can affect conformity of products and services and the ability to enhance client / client satisfaction are determined and addressed. The focus on enhancing Learners / Sponsoring Organisations satisfaction is maintained. |
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
The Leadership team at ACI Global ensure that all resources are in place to support accessibility in learning environments to cater for Special needs, and, reasonable accommodation (learning tools and aids) is provided for learners to promote an equitable access to facilitate the appropriate educational environments.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
The main “Quality Assurance Policies” Quality, Educational, Environmental, Health and Safety and Information Security are documented and reviewed at regular intervals in accordance to the organisations strategic plans and audit program. Those policies, together with policies to address all business risks and issues associated with the company’s activities, correlate with the nature and scale of the organisation’s key business strategic goals and objectives. The organisation’s managing director, including the management team understand the commitment:-
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
The organisation displays its policies throughout the workplace including external work sites and further it was noted that policies are made available to its third parties including its facilitators and mentors when required or asked for.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
The Leadership Team has overall responsibility, accountability and authority for ensuring all organisational roles are assigned and communicated with knowledge levels maintained so as to ensure operational efficiencies are achieved through ongoing productivity gains for all resources. Accountability, Capability and Maturity are addressed at all levels within the organisation in the course of performing their work with learners (including those with special needs, facilitators and mentors at each level of the organisation understanding the Chain of Responsibility (COR) for those aspects of the organisation business activities for which they have control of. Adequate resources are maintained to ensure the EOMS aligns with key business development strategic plans and is adding value and continuous improvement. The organisations roles, responsibilities and accountabilities are maintained as documented evidence.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
Consultation and Participation processes established by ACI Global provides avenues for the flow of information and across the organisation to ensure ongoing contributions, development, planning, implementation, evaluation and action for improvement of the EOMS is maintained. Executives and workers at all levels, are actively involved in accordance to the organisation’s accountability and chain of responsibility process, gathering and the dissemination of all quality assurance and business-related information.
The organisation, through its consultation and participation process, determines the needs and expectations of its employees and stakeholders for both its normal operations and potential emergency situations, including the establishment and maintenance of relevant policies; and, role allocation when determining how to apply the legal requirements.
Worker participation in this process is actively encouraged, in relating to business issues (quality, health and wellbeing and environmental awareness) with the aim to promote:
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
A simple explanation of Foreseeable Risk:
ACI Global has processes, procedures, plans and risk registers are in place to prevent or reduce undesired effects such as compliance obligations for example lack of application of legal requirements, incorrect employee pay rates, unintended environmental damage and resultant damage to reputation, work-related injury and or ill health and protection of personal information and data whilst undertaking its business activities.
It is further noted that the organisations Foreseeable Risk and Opportunities relating to its own Issues (Culture, Values and Goals), Technology, along with its interested parties, including its workers, stakeholders (Learners and their beneficiaries, contractors mentors and facilitators) Banks, and compliance obligations are reviewed in accordance with the Organisations strategic business plans.
| Interested Parties | Risk and Opportunities to be addressed | S | P | Ranking | Actions to address Risk and Opportunities | Effectiveness of actions |
| Vision, Mission, Culture Values and Goals | Not being adhered to by staff, learners, or Sponsoring Organisations. | L | L | L | Communications all the way through the course and followed up with Observational Assessments for Learners, Facilitators and Management. | Effective due to ongoing communications with Facilitators and CPD Agreements |
| Business Objectives | Failure to maintain accelerating continuous improvement of all Objectives, leading to poor Business Performance and loss of ISO Certification. | L | L | L | Monitor and Measure Key Performance Indicators through both Management Review and Executive Team Meetings. | Maintenance of ISO Certification, Global Reporting Initiative (GRI) Founding Member and Accelerating Continuous Improvement throughout the Business. |
| Financial Health and Security | Failure to maintain Zero Debt to Equity Ratio | L | L | L | Maintain zero debt by ongoing best practice financial management. | Strategic Risk and financial planning processes in place. |
| Technology | Failure to fully Risk assess the benefits, the unknown and untested factor. | L | L | M-H | Undertake Risk assessments at the appropriate time. | Effective due to ongoing leadership meetings and resulting investigations and risk assessments. |
| New Business | Failure to fully Risk assess train and or capacity to provide service | L | L | L | Fully assess, benefits, pricing, needed resources. | Resource plan and marketing plan in place. |
| Data Loss and or threat to personal information | Breach of Information Security and or Cyber Threat | H | M | L-M | Perform regular emergency plans imitating breaches and keep security controls up to date. | Digital Security plan and processes in place. |
| Learners and or their Sponsoring Organisations | Dissatisfied learner with service | L | L | L | Communications all the way through the course. | Effective due to ongoing communications with Facilitator |
| Catering for Special Needs Learners | Inadequate resources and measures in place to cater for special needs | L | L | M-H | Qualified Special Needs Team Leader in place as Mentor and Facilitator. | Effective due to ongoing communications with Facilitator and Mentor. |
| Australian Tax Office (ATO) | Failure to provide correct information or File BAS/GST on time Penalties may apply | H | H | L | Adhere to accountancy guidelines, and Quarterly reminders in place | Effective with no issues to date annually reviewed by Accountant. |
| Legal | Breach of compliance legislation [WHS / Environmental Legislation / National or International Legislation – resulting in Improvement Notice / Prohibition Notice / Prosecution. | L | L | L | Accountability and Responsibility of all, Position descriptions and Professional Code of Conduct in place. | Code of conduct revisited and confirmed annually |
| Note: S - Severity; P - Possibility; H - High; M - Medium; L - Low; M-L - Medium to Low; M-H - Medium to High. | ||||||
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
Processes also assists in identifying opportunities that can offer a potential advantage or beneficial outcome, such as improved quality (Employee Morale, continual improvement (productivity), EMS Recycling and Lifestyle responsible products) and OHS (Mental Health, Stress, Fatigue, hearing or eye) awareness and performance along with the protection of personal data and information loss.
The organisation has taken into account Effects, Aspects and Hazards that may arise from physical, chemical, biological, psychosocial, mechanical and organizational sources, such as working long hours watching monitors, repetitive work, workload and tight deadlines but also harassment and bullying. The organisations hazard identification process also considers the following:
High Risk: The organisations Effects, Aspects and Hazards and associated foreseeable risk factors with emphasis on the High Risk factors have been identified as:
Whilst ACI Global has identified its High Risk factors it has in place specific measures to mitigate its High Risk Factors of Foreseeable Risk of which are outlined within its system documentation and are in line with the organisations strategic business and enterprise risk management plans.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global assigns the necessary resources so as to ensure the following Key Business Objectives achieve the intended outcomes, are measurable and reviewed in accordance with its strategic business plan and business review process:
| Business Objectives | Key Performance Indicators | Monitoring / Reviewing | Targets |
| Commitment to Corporate Social Responsibility and Sustainability, ethical behaviour and compliance to legal and legislative requirements in undertaking its business activities; | Annual Reporting of Corporate Social Responsibility and Sustainability Targets through Annual Reporting. | Continuation of Founding Membership of the Global Reporting Initiative and Management Review of Performance Targets. | Annual report presented on made public on ACI Global's Website and Renewal of Global Reporting Membership. |
| Maintenance of a zero debt to equity ratio to ensure continuity planning and ongoing support for all resources including employees, learners, mentors, stakeholders and interested parties; | Zero to Debt to Equity ratio. | Annual reporting to the Australian Taxation Office (ATO), Balanced books and Financial maintenance of Zero Debt to equity overseen by a Registered Accountant. | Annual report to the Australian Taxation Office (ATO) presented ontime, ASIC registration fees paid and Zero Debt to equity achieved for preceeding Year. |
| Excellence in training and supporting professional development programs. | Meeting Learners, Educational, Industry and Sponsoring Organisations Needs and Expectations. | Ongoing feedback and discussions with all stakeholders. | Planned new courses implemented, regular team meetings with Stakeholders and review of Personal SWOT analysis and CPD agreements for all candidates. |
| Recognition through ISO personal certification to Business Professionals and Industry and ISO Registration. | Maintenance of ISO Certification and Industry and Stakeholder Recognition and Ongoing Personal Development of all learners. | Continuous Professional Development Guarantees for all Learners, Lessons Learned, Self-Assessment, Audit and Continuous Improvement and SWOT Assessments. | Renewal of both ISO Certification, GRI Membership and CPD Agreements for candidates renewed at the end of the 3 year Cycle. |
| Impartiality and Fairness in delivering learning and Certification outcomes; | Maintenance of Global Reporting Partnership (GRI) and Corporate Social Responsibility | Annual Corporate Social Responsibility Report, Lessons Learned, Self Assessment, Audit and Continuous Improvement. | Annual CSR Report tabled and made public on website and continuous improvement plans reviewed and targets set for upcomming year. |
| Vehicle for continuous improvement/optimisation and security of personal information; | Maintenance of ISO Certification and Industry and Stakeholder Recognition. | Lessons Learned, Self Assessment, Audit and Continuous Improvement. | Continuous Improvement Plan discussed at Annual Business Review and Targets set for upcomming year. |
| Leadership role in the competitive market of Industry learning, Professional Development, Personal Certification and Industry and ISO Registration by providing professional support, secure online platforms and Ethical and Secure Contractual arrangements for all parties; | Compliance to Legal, Legislative and codes of Practice both National and International including accountability of learners, Maintenance of ISO Certification. | Management Review, Regular team leaders’ meetings, controls in place to ensure notification of latest updates, communicated consulted and applied. Learners Legal obligations communicated both within the Academy and during Annual observations. | Zero breachs to Legal, legislative and codes of practice and renewal of both ISO Certification and GRI membership. |
| Commitment to the health and wellbeing of its workers, facilitators, mentors and learners; | Corporate / Directors OHS responsibilities and maintenance of ISO Certification. | Directors responsibilities, accountabilities, executive meetings audit and continuous improvement. | Zero breachs to Legal, legislative and codes of practice and renewal of both ISO Certification and GRI membership. |
| Maintenance of adequate resources to ensure ongoing support to those in need by providing graduate and cadetship programs globally. | Ongoing meetings with Stakeholders, Maintenance of ISO Certification and Industry and Stakeholder Recognition through ongoing Collaboration and Relationship Management. | Management Review, Executive meetings, Customer Feedback Surveys, Listening to the needs and expectations of learners and their sponsoring organisations. | Resource plans and targets set and implemented at annual management review. |
| Commitment to accountability and responsibility in reference to the chain of responsibility (COR) and the mitigation of Human Error. | Ongoing meetings with Stakeholders, Maintenance of ISO Certification and Industry and Stakeholder Recognition through ongoing Collaboration and Relationship Management. | Directors responsibilities, accountabilities, management review, executive meetings audit and continuous improvement. | Zero breachs to Legal, legislative and codes of practice and renewal of both ISO Certification and GRI membership. |
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global's business objectives, determined Risk based thinking and a process approach, accountability chain of responsibility (COR) and duty of care has been determined, with the necessary resources allocated so as to ensure business objectives achieve the intended outcomes. Changes to the EOM systems are planned in accordance with the organisations continuity planning process as can be seen within the E-Quip portal changes to and reviews made of learning and training programs in conformance to requirements.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
The organisations infrastructure and work environments maintenance plans (online platform ACI Global’s Academy) provide the necessary environment for the organisation to provide the products and services in conformity to requirements as outlined within its scope of activities. learner engagement and satisfaction is is monitored through one on one engagement with the candidate and facilitator or mentor so as to ensure ACI throughout the learning process and promote the achievement of learning outcomes.
Facilitators and mentors have a direct line of communication through to both the course administrator and the managing director so as to continually improve competence and capability with a three year CPD agreement in place for all staff. Industry participation and the candidates sponsoring organisation are provided regular updates and are fully involved in course and candidates activities and progress.
ACI Global through strategic planning and business review determines and monitor's which resources shall be provided for both by its business activities and through ongoing consultation and communication its external providers such as Digital Learning Service the provider of ACI Global's Online Learning Platform the ACI Academy. ACI Global ensures that the needs of learners with special needs are catered for by providing a variety of accessibility requirements so as to ensure Learners are not disadvantaged in any way.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
Personnel reviews are carried out through performance appraisals of all key personnel involved in either the course or assessment activities with key performance and measurable personal performance targets monitored to ensure key productivity levels are maintained. Health monitoring is undertaken through the organisation’s employee assist program.
The organisations skills, qualifications and capability training program and skills register (Hogan personal Disciplines and Agile key performance indicators) caters for and ensures the correct level of skill and capability of its people and resources, are suitable for the specific monitoring and measurement activities undertaken and are fit for purpose.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
The organisation has processes in place to ensure accountability and chain of responsibility (COR of all employees, in the course of performing their work, through co-operation with the leadership team, middle-management and facilitators and mentors in fulfilling their responsibilities. Human Error is addressed through a statement of “Duty of Care” with every person in the workplace understanding and considering not only his or her own actions within the workplace, but also the protection of the health and wellbeing of by others.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global has processes in place to ensure accountability of all employees (facilitators and mentors), in the course of performing their work, through co-operation with the leadership team in fulfilling their responsibilities for delivering learners outcomes as outlined above 5.1 and 6.1.
Daily communication processes are in place (email & MS Teams) with all facilitators and mentors ensuring the process communication relating to system performance (quality, educational, health and safety and environmental) is consistent with the organisation’s mission, vision, strategy and policy and is effective and fully controlled. Other methods utilized are memos, phone calls, video conferencing and senior team leaders meetings, further demonstrating how information is effectively and efficiently communicated throughout the organisation.
The organisations Policies are effectively communicated throughout the business and its effectiveness is evident through a strong empathy towards “Quality Assurance” by learners, facilitators and mentors involvement in the referencing of such as required for Educational, health and safety and environmental expectations.
Amendments to legislative, statutory, national and industry requirements, relevant to the organisations business activities, including the possible impact on workers (facilitators mentors and learners) are communicated both within the organisation and externally including its interested parties (other beneficiaries) as required and feasible and feasible.
ACI Global provides within the Academy 24/7 contact with both the candidates, their supporting organisation, facilitator or mentor and if nescessay, the course administrator, so as to resolve any unresolved issues. Communication processes are monitored and measured throughout the course or program via survey's, the results aare assessed and considered by the course facilitator, mentor's and administrator for recomended amendment, if necessary to ensure ACI Global's feedback assessed through ACI Global's continuous improvement process is functioning.
| Communication overview as it relates to ACI Global's Interested Parties | |||||||
| Categories | Learners | Staff | Parents & Guardians | Government | External Providers | Agents | Competiors |
| Secondary | H I | H R | H R | H I | M C | M Ch | H Ch |
| Apprenticeships | H R | H R | N | H C | M C | M Ch | M Ch |
| Professionals | H R | H R | N | H C | M C | M Ch | M Ch |
| Professional Development | H I | N | N | N | N | N | N |
| Recognition of Prior Learning | H I | N | N | N | N | N | N |
| Tutoring, coaching and mentoring | H C | H C | M C | L Ch | M C | H Ch | M Ch |
| Level of interest: High (H); Medium (M); Low(L); None (N) | |||||||
| Level of participation: Involved (I); Consulted (C); Represented (R); Checked (Ch) | |||||||
| These categories may be interpreted differently in different national and international contexts. | |||||||
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
Through planning, monitoring and control ACI Global addresses all relative legal statutory and regulatory statutory work safe and industry requirements and how these apply to quality assurance aspects and legal requirements including local statutory rules and regulations (Council) and other statutory and regulatory requirements National Employment Standards (Fair Work Australia), Work Safe and Environmental Protection Authority.
All key ACI Global Documentation is reviewed and updated in line with both ACI Global's Key Strategic Objectives and Goals and the intent of all applicable ISO Standards during the organisations regular Business Review Activities.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global has given priority to planning and control options with higher reliability in preventing and eliminating where possible work-related injury and ill health through monitoring of employee morale and health and wellbeing, through business policies so as to achieve stated QA outcomes. Planning and Operational controls are used in a variety of different ways for example work procedures and instructions, performance review and assessment and Employee procurement and facilitator and mentor assessments in conformance to Requirement 8.4.
The Organisation manages planned changes that impact on its business and QMS, EOMS, ISMS EMS and OHS performance in line with the organisations strategic planning process. The organisation has implemented and uses appropriate and applicable methodology for risk and opportunity assessment that may rise as an outcome of any possible changes into the future. The organisation has implemented processes to ensure that unexpected effects, hazards and or Aspects that may cause an increase on its risk profile do not happen as a result of change recently implemented in the organisation. The organisation ensures that all employees that are affected from possible changes to be implemented, are appropriately informed and capable to cope with the transformation.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
Learners are provided a comprehensive overview of the course before they register and enrol, going through a process of validation of Identity "Face up or back off" and then having to verify both their identity and email address before actually paying for their course and then commencing the enrolment process. Once enrolled candidates reconfirm privacy
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
Arrangements are in place to clearly communicate the QMS, EOMS, ISMS, OH&S and EMS requirements to facilitators or mentors under contract. Ongoing reviews during monthly leadership meetings ensure that the processes are appropriate and effective in relationship to the QMS, EOMS, ISMS Effects, OH&S and EMS hazards and aspects and risks associated with the work to be performed. In addition to this, the organisation communicates the consequences associated with nonconformity with QMS, EOMS, ISMS OH&S and EMS requirements.
ACI Global complies to strict statutory and legal requirements through its registrations and affiliations with ISO and Standards Australia so as to ensure that its employees and or contractors comply with the organisation core Values and its commitment to Corporate Social Responsibility.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global carries out regular disaster recovery drills are undertaken at both Office and at the location of ACI Global e-Quip servers in accordance to its own business continuity plans with records kept to demonstrate preparation and review of the outcomes planning, risk and opportunities to improve.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global's process involves needs analysis, that is performed to determine requirements of (current and potential future) learners and other beneficiaries, in particular those with special needs
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global has an effective process to cover all business activities which is supported by a review and evaluation process to ensure the management of the process during the review of the tender, request for quotation, scope of works (training program and needs analysis) is in line with both its own and that of industry and ISO requirements.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global through planning, monitoring and control address all relative legal statutory and regulatory rules and regulations refer to Interested Parties (Statutory and Regulatory Bodies) "Context of the Organisation". The organisation has adequate processes and controls in place to address any claims or issues relating to its products or services offered.
Statutory and regulatory compliance requirements covering products and services are managed within MYOB and e-quip with the request for quote and set up phase with all effects, hazards aspects, risks and opportunities and health and wellbeing issues covered.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
The Managing Director is the Academy administrator and approves all course changes including new courses and program developed within the ACI Global Academy.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global operates within confirmed and specified guidelines from and for its interested parties (4.2), and through well-defined processes for products and services provided which are controlled and conform to requirements. The processes are effective for the dissemination of Information from its interested parties covering competence, VOC, quality and compliance of service in line with delivering desired outcomes.
The Managing Director is the Academy administrator and approves all course changes.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global has a defined process for this requirement with documentation in conformance to its requirements, those of its interested parties and ISO. Suitable monitoring and measuring are undertaken and the impact of Human Error on service provision outcomes has been addressed with the organisation having a "Code of Conduct Policy" within the organisations Roles and Responsibilities for all employees signed off within the induction process.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global has a highly visible and secure registry of all enrolments and the information gained is done so with the agreement of the learner and or their beneficiary and the Data stored is done so in accordance with ACI Global's compliance to both ISO standards and GDPR guidelines.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
Prior to procuring goods and services, ACI Global identifies appropriate procurement controls as required with the use of MYOB software controlling goods in and goods out controls, consignment notes, within MYOB and e-Quip for training and learning programs and specific files in conformance to requirements. The procurement controls used are effective in identifying and evaluating potential QA issues (QA/EOMS/ISMS effects, OH&S risks and EMS Aspects associated with the preparation of all programs or services before their introduction into the workplace.
Considerations have been applied to include requirements for supplies, equipment, raw materials toners, internet access and other goods and related services purchased by the ACI to conform to the organisation's quality and compliance objectives and its need for information, participation and communication.
ACI Global from within the e-Quip portal and Academy, ensure secure identification and traceability including accessment outcomes and facilitator and mentor observations.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global has an effective process supported by the required documentation "Contracts, Heads of Agreements and Service Agreements" for the protection of property belonging to its interested parties such as Digital Learning Services as referenced above 4.2 in conformance to requirements.
ACI Global retains documented evidence of all data in line with its privacy and data protection processes to both the EU GDPR and ISO 17021 Standard.
The ACI Global Academy is secured in line with the above standards with access to all sensitive data such as learners’ details, enrolments, assessment marking and course outcomes only available to the course administrator. Access is only available upon a software down load allowing stand alone access only.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global has an effective process supported by the required documentation "Contracts, Heads of Agreements and Licenses, for the preservation of ISO standards and other intellectual property provided to Learners, Facilitators and Mentors during their Professional Development Journey in conformance ACI Global's and ISO requirements.
ACI Global retains documented evidence of all data in line with its privacy and data protection processes to both the EU GDPR and ISO 17021 Standard.
The ACI Global Academy is secured in line with the above standards with access to all sensitive data such as learners’ details, enrolments, assessment marking and course outcomes only available to the course administrator. Access is only available upon a software down load allowing stand alone access only.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global has adequate processes in place to demonstrate conformity with this requirement so as to satisfy both its own strategic planning objectives and those of its interested parties (Learners) in conformance to requirements. ACI Global retains documented evidence of all data in line with its privacy and data protection processes to both the EU GDPR and ISO 17021 Standard.
The ACI Global Academy is secured in line with the above standards with access to all sensitive data such as learners’ details, enrolments, assessment marking and course outcomes only available to the course administrator. Access is only available upon a software down load allowing stand alone access only.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global has adequate processes in place so as to satisfy both its own strategic planning objectives and those of its interested parties in conformance to requirements.
ACI Global retains documented evidence of all data in line with its privacy and data protection processes to both the EU GDPR and ISO 17021 Standard.
The ACI Global Academy is secured in line with the above standards with access to all sensitive data such as learners’ details, enrolments, assessment marking and course outcomes only available to the course administrator. Access is only available upon a software down load allowing stand alone access only.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global has a defined sign off process within the e-Quip portal to ensure programs and courses are verified and validated against key criteria (Needs Analysis, Key Competencies, Learning Outcomes) before release to learners with performance data being shared with the organisations interested parties in conformance to requirements.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global uses audit activities and its continuous improvement framework for all processes dealing with nonconforming outputs and undertakes the required actions to rectify if required with non-conformities regarding any part of completing the verification and validation of course content being corrected and signed off prior to release to its learners and other beneficiaries such as agents or the sponsoring organisation. Courses and or programs that are impacted in reference to ISO standards upgrades or new releases are upgraded, and new content approved using the same process.
Once a new course is peer reviewed and approved by selected Industry Experts the course content is transitioned into the e-Quip Portal "ACI Global's Academy" and aligned with Key Competencies, Minimum Deliverables and Evidence Guides.
The audit process also covers the full operation of the e-Quip Portal from access, assessment marking right the way through the learners Professional Development Journey to the issue of the Diploma. The ACI Global Academy is under a 24/7 support program to address any issues that may occur during the course undertaken by the learner.
Course administrators are provided a daily report covering any issues that may have occurred within the ACI Global Academy covering such issues as:
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
Monitoring, measurement, analysis and evaluation is appropriate to the size and nature of ACI Global's operations and monitoring and measuring results are used by the ACI Global during its evaluations of business performance covering all quality assurance outcomes including how its legal, Legislative, Industry and National requirements are being met and review of key processes.
ACI Global retains documented information of the compliance evaluation result through its normal Executive and Business Review meetings and audit activities.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global uses various methods for obtaining, monitoring and reviewing information on performance including Hogan disciplines and Agile personal performance targets, facilitator and mentor observations beneficiaries observations and independent third party observations and self assessment.
ACI Global's understanding of risk-based thinking coupled with the process approach assist in ensuring an effective process of analysis and evaluation and improvements are undertaken with conformity of learning and training products, degree of beneficiary satisfaction, and performance of external providers contract agents all reviewed.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global's strategic and risk-based process have largely set the organisations audit process covering both internal and external processes. The organisations audit process is based on Risk and a process approach to achieving outcomes and conforms to both ISO and Third-Party requirements.
It is further noted that key system policies Quality, Educational, Environmental, Occupational Health and safety and Information Security are reviewed in accordance to the audit schedule and the results including lessons learned are reported throughout the organisations including its third parties where appropriate to do so.
Further the program includes frequency, methods, responsibilities, consultation, planning requirements with an effective process for reporting and actioning of outcomes including learners satisfaction, special needs issues, external sites, third party audits and results of previous audits.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global's management review process is suitable, adequate and effective in adding value to the organisation in line both ISO and Industry requirements. The business review process is undertaken at planned intervals so as to ensure the continued suitability, adequacy and alignment with the organisations strategic business planning process.
ACI Global's management review process includes inputs across the whole business so as to undertake a comprehensive review of all processes
| Management review inputs |
|
The business review process looks at the whole of the business operations including the following: actions arising from previous meetings, capability of existing resource, changes in internal and external issues, Risk and possible opportunities for improvement and key performance information relating to:
The organisation review process and its outcomes are documented and aim to achieve positive and accelerating continuous improvement based on opportunities for improvement, lessons learned and simpler and more effective systems and higher capability and maturity of its workforce.
| Management review outputs | Target | Outcome |
| Corporate Social Responsibility (CSR) | Annual CSR Report | All CSR KPI's Met |
| Business Growth and Financial Stability | Key Business Targets achieved | Zero Debt to Equity Maintained |
| Continual improvement opportunities | New Courses Developed | Lead Auditor Aged Care and Disability Course Introduced |
| lessons learned | Self assessment and Audit Programs Maintained | Maintenance of ISO Certification |
| Need for changes to the EOMS/IBMS | Changes made within Standards Guidelines and Stakeholders Needs | Customer Feedback Monitored and Measured |
| Innovation initiatives | Maintain Accelerating Continuous Improvement (ACI) | New Courses and Hogan 360 Degree Profile introduced for all Candidates |
| Resource needs. | Personal Facilitators and Mentors for each individual Candidate | Customer and Stakeholder Satisfaction Maintained |
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global has an effective process for selecting opportunities for improvements, lessons learned and implementation of required actions to meet customer requirements and enhance customer satisfaction. The process makes use of self-assessment, and review’s all opportunities for improvements, corrections, prevention or reduction of QMS/EOMS/ISMS effects, OHS Hazards and Environmental Aspects and key processes in conformance to both its own strategic business plans and ISO, industry and Legislative requirements.
The accelerating continuous improvement planning process takes into account all monitoring and measurement of resources learners and their sponsoring organisations, graduates, professionals and systems as well as audit outcomes both internal and external, business review outcomes and accelerating continuous improvement initiatives such as:
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
ACI Global maintains the following documented information as evidence of its accelerating continual improvement (ACI) process in reference to conformance with this requirement which is reviewed under its Business “Management” review process.
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