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ACI Global's Quality Assurance Manual

ACI Global Pty Ltd ABN 68110019460.

Mission Statement - How do we plan to achieve our vision?

By delivering "Ethical", Quality in Education, Professional Development and Sustainability Services to lead the Further Education Industry in the provision of Specific Industry, CMMI and ISO Training and Corporate Social Responsibility and Sustainability through adding value through assessing the capability and maturity of both the business professional and their organisations.

ACI Global will provide its customers a smarter and more cost-effective alternative to traditional Certification and Accreditation services by delivering professional leadership development and verification of competence thereby creating Accelerating Continuous Improvement (ACI) for Business Professionals and their Organisations.

We are further Committed through the delivery of our services through the maintenance of a zero debt to equity ratio to ensure continuity planning and ongoing support for all resources including employees, learners, mentors, stakeholders and sponsoring organisations.

Our Motto - "Quality is Contagious"

For "Quality to be Contagious" some key outcomes need to be achieved:

  • Ethics;
  • Leadership;
  • Passion;
  • Enthusiasm;
  • Embracing "Quality" in everything we do;
  • Accelerating Continuous Improvement through;
  • Optimizing and Change Management.

Vision Statement - How do we aim to achieve our Mission?

ACI Global aims to create a practical and sustainable balance in the pursuit of delivering "Ethical" Quality in Industry Education through the delivery of Professional Leadership Development for Personnel and Organisations by identifying both Employee and Organisational needs and understanding of Culture and Value by providing specific Industry, CMMI and ISO training so as to drive Corporate Responsibility and Sustainability.

The Acceleration and Continuous improvement of People, their Culture and Values through ongoing verification of competency and Sustainability Services will enhance both employee satisfaction and economic viability for both Business Professionals and their Organisations.

Values and Culture - What we believe in and how we perform

  • Visionary Leadership;
  • Ethical conduct in education;
  • Fairness, accessibility and equity to learners;
  • Social Responsibility;
  • Capability, Maturity through evidence-based decisions;
  • Data security and protection;
  • Transparency;
  • Professionalism;
  • Provide accelerating continuous improvement (ACI) for all learners and their organisations;
  • Engagement of people;
  • Provide a caring and fun learning environment for all parties and;
  • Work with all stakeholders to achieve a common aim and goal.

ACI Global's Quality Assurance Manual

Revision [7]

Date of Issue 10/Feb/2019

Conforms to ISO 21001:2018, ISO 29993:2017, ISO 17024:2012, ISO 27001:2013, ISO 31000:2018 and ISO 22301:2012

This Manual is reviewed as required in line with both ACI Global's Key Strategic Objectives and Goals and the intent of all applicable ISO Standards during the organisations regular Business Review Activities.

This Document is uncontrolled when printed

1 - Quality Assurance Policy

Directors and Senior Management of ACI Global have developed the following Quality Assurance Policy which governs day-to-day operations to ensure quality assurance outcomes. The Quality Assurance Policy is communicated and implemented throughout the organization.

Additional policies have been implemented and communicated to address all business risks and issues associated with the company’s activities. The organisation’s directors, including the management team, understand the commitment for continual improvement, achieving objectives and targets and ensuring security of personal information and the commitment to comply with applicable legal requirements, and to provide a framework for setting and reviewing business issues including for example quality assurance objectives and targets and their planned outcomes.

The Quality Assurance Policy of ACI Global is as follows:

ACI Global is committed through its Vision and Mission Statements together with this Policy to provide:

  • Maintenance of a zero debt to equity ratio to ensure continuity planning and ongoing support for all resources including employees, learners, mentors, stakeholders and interested parties.
  • Excellence in training and supporting professional development programs.
  • Recognition through ISO personal certification to Business Professionals and Industry and or ISO Sustainability for their Organisation.
  • Impartiality and Fairness in delivering learning and Certification outcomes.
  • Vehicle for continuous improvement/optimisation and security of personal information.
  • Leadership role in the competitive market of Industry learning, Professional Development, Personal Certification and Industry and or ISO Sustainability by providing professional support, secure online platforms and Ethical and Secure Contractual arrangements for all parties.

Our Targets to achieve our objectives are:

  • Maintain ISO Sustainability through independent third party audits of all business systems.
  • Provide Personal Certification outcomes in line with Industry and or ISO standards guidelines and verification of competence through the the Plan Do Check Act (PDCA) process by Industry and ISO Business Experts.
  • Provide the Candidates Organisation an Internationally recognised Business System Sustainability and or the Pathway to ISO Certification and Accreditation in recogonition of employees achieving ISO Personal Certification.
  • Provide a secure and ongoing learning platform accessible to all learners with supporting mentoring services.
  • Provide a guaranteed continuous professional development program for all learners, and
  • To continue to develop innovative initiatives and cost effective strategies to ensure learning outcomes are delivered in a cost effective and practical manner.

We seek to achieve this through:

  • Customer Focus – ensuring that we understand current and future customer needs including our suppliers and interested parties, their requirements and strive to exceed their expectations.
  • Involvement of People – ensuring that full involvement of all staff in the success of the organisation is achieved, and that people’s knowledge and skills are developed and maintained to meet their own, and the organisation’s goals.
  • Process Management – ensuring that all key processes, and associated resources, are effectively managed, maintained and drive continuous productivity gains across the organisation.
  • Supplier and Interested Parties Relationships – ensuring that mutually beneficial relationships are developed, maintained and agreed goals achieved.
  • Strategic Objectives – annual review against ISO 21001:2018, 29993:2017, 31000:2018, 22301:2012 and ISO/IEC 17024:2012 standards guidelines.

A copy of the Quality Policy signed by the Managing Director of ACI Global is available to download see below

2 - Context of the Organisation

ACI Global is an International organisation working within the adult education industry proving learning and personal certification outcomes. From its inception and ongoing ACI Global has and continues to identify knowledge requirements, potential issues and related risks relevant to its operations.

These issues include profitability, strategic planning, on time delivery, service excellence, compliance to legal and regulatory bodies, health and wellbeing of its workforce and security of its information and those of its interested parties and is reviewed on a regular basis by management and used to determine future strategic directions.

3 - Scope of Business Activities

Based on an analysis of the above issues of concern, interests of stakeholders, and in consideration of its products and services, ACI Global has determined the scope of the business management system as follows

4 - Process Model

ACI Global understands that Consistent and predictable results are achieved more effectively and efficiently when activities are planned and managed as interrelated processes that function as a coherent system. To do this ACI Global has adopted the process approach when developing, implementing and improving the effectiveness of a its Business "Quality" management system

The process approach is used to enhance customer satisfaction by not just meeting customer requirements but by consistently exceeding them as ACI Global considers customer requirements essential to the adoption of its process approach

ACI Global's EOMS as outlined in ISO 21001
Note Numbers in brackets refer to clauses of ACI Global's Expanded EOMS

As seen above ACI Globals Core Business Processes are:

  • Leadership
  • Planning
  • Operation
  • Performance Evaluation
  • Improvement

ACI Global's process approach applies systematic definition and management of its core processes and their interactions so as to achieve the intended results in accordance with the organisations Business "Quality" Policy and the strategic direction of the organisation.

Management of the ACI Globals processes and the system as a whole is achieved using a Plan-Do-Check-Act (PDCA) methodology with an overall focus on Enterprise Risk based thinking aimed at preventing undesirable outcomes. ACI Globals process approach ensures:

  • understanding and consistently meeting customer requirements;
  • consideration of processes in terms of added value;
  • the achievement of effective process performance;
  • improvement of processes based on evaluation and security of data and information

5 - Enterprise Risk Based Approach and Business Continuity Plan

ACI Global considers Risk as the effect of uncertainty on an expected result and the concept of risk-based thinking has always been implicit in the organisations business and strategic planning.

  • Corporate Social Responsibility Report View
  • Enterprise Risk Management Plan View
  • Business Continuity Plan (Not available for Public Viewing).
  • Key Strategic Business Plan (Not Available for Public Viewing).
  • Digital Information Security Framework View
  • Continuous Improvement Framework View

6 - Business Policies and Processes

  • Business "Quality" Policy View
  • Impartiality Policy View
  • Code of Conduct Policy View
  • Privacy Policy View
  • Enterprise Risk Management Policy View
  • Curriculum Design Policy View
  • Delivery of Learning Services View
  • Management of ISO Learning Services View
  • Management of ISO Personal Certification Services View

The Managing Director is responsible for the review and implementation of this Document and the maintenance of all associated documents