ACI Global Pty Ltd ABN 68110019460.
ACI Global aims to create a practical and sustainable balance in the pursuit of delivering Quality in Education through the delivery of Professional Leadership Development training for personnel and organisations by identifying both customer and organisational needs and providing specific industry training and ongoing verification of competency services that enhance both customer satisfaction and economic viability for all concerned.
By delivering Quality in Education ACI Global strives to lead the Education Industry in the provision of ISO Learning and Certification Services through value add quality industry training services by embracing the latest technology in the delivery of its products. ACI Global will provide its customers the smarter alternative to On-Line e-learning to deliver professional leadership development and verification of competence thereby creating Accelerating Continuous Improvement (ACI) for Business Professionals.
We are further committed through the delivery of our services through the maintenance of a zero debt to equity ratio to ensure continuity planning and ongoing support for all resources including employees, learners, mentors, stakeholders and interested parties.
Our ethic - "Quality is Contagious"
Date of Issue 18/December/2017
Conforms to ISO 9001:2015, ISO 29990:2010, ISO 17024:2012, ISO 27001:2013, ISO 31000:2009 and ISO 22301:2012
This Manual is reviewed as required in line with both ACI Global's Key Strategic Objectives and Goals and the intent of all applicable ISO Standards during the organisations regular Business Review Activities.
This Document is uncontrolled when printed
Directors and Senior Management of ACI Global have developed the following Quality Assurance Policy which governs day-to-day operations to ensure quality assurance outcomes. The Quality Assurance Policy is communicated and implemented throughout the organization.
Additional policies have been implemented and communicated to address all business risks and issues associated with the company’s activities. The organisation’s directors, including the management team, understand the commitment for continual improvement, achieving objectives and targets and ensuring security of personal information and the commitment to comply with applicable legal requirements, and to provide a framework for setting and reviewing business issues including for example quality assurance objectives and targets and their planned outcomes.
The Quality Assurance Policy of ACI Global is as follows:
ACI Global is committed through its Vision and Mission Statements together with this Policy to provide:
Our Targets to achieve our objectives are:
We seek to achieve this through:
A copy of the Quality Policy signed by the Managing Director of ACI Global is available to download see below
ACI Global is an International organisation working within the adult education industry proving learning and personal certification outcomes. From its inception and ongoing ACI Global has and continues to identify knowledge requirements, potential issues and related risks relevant to its operations.
These issues include profitability, strategic planning, on time delivery, service excellence, compliance to legal and regulatory bodies, health and wellbeing of its workforce and security of its information and those of its interested parties and is reviewed on a regular basis by management and used to determine future strategic directions.
Based on an analysis of the above issues of concern, interests of stakeholders, and in consideration of its products and services, ACI Global has determined the scope of the business management system as follows
ACI Global understands that Consistent and predictable results are achieved more effectively and efficiently when activities are planned and managed as interrelated processes that function as a coherent system. To do this ACI Global has adopted the process approach when developing, implementing and improving the effectiveness of a its Business "Quality" management system
The process approach is used to enhance customer satisfaction by not just meeting customer requirements but by consistently exceeding them as ACI Global considers customer requirements essential to the adoption of its process approach
As seen above ACI Globals 4 Core Business Processes are:
ACI Global's process approach applies systematic definition and management of its core processes and their interactions so as to achieve the intended results in accordance with the organisations Business "Quality" Policy and the strategic direction of the organisation.
Management of the ACI Globals processes and the system as a whole is achieved using a Plan-Do-Check-Act (PDCA) methodology with an overall focus on Enterprise Risk based thinking aimed at preventing undesirable outcomes. ACI Globals process approach ensures:
ACI Global considers Risk as the effect of uncertainty on an expected result and the concept of risk-based thinking has always been implicit in the organisations business and str ategic planning.