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Accelerating Continuous ImprovementPreamble
ACI Global ensures all its employees including its learners, graduates and professionals and their sponsoring organisations are involved in any changes to circumstances which may impact on their Health and Wellbing.
As an international educational institution, we are committed to embrace not just our own Corporate Social Responsibility (CSR) but also of our organisational clients and their participating learners and their professionals to the ongoing Accelerating Continuous Improvement (ACI) to become the desired level of achievers. Individual Learners, Graduates, Professionals and those with special needs, are afforded the same level of commitment.
The purpose of this document is to describe ACI Global’s approach to consultation and communication both internally and externally to ensure that proposed changes are consulted upon as required and then communicated to the wider ACI Global stakeholders and community.
Managing Director Ensure that:
Facilators and Mentors Ensure that:
ACI Global has an obligation to consult, as far as is reasonably practicable, with workers and others who carry out work for and are involved within the ACI Global Academy and who are, or are likely to be, directly affected by an work health and safety matter.
ACI Global must also consult, cooperate with and coordinate activities, so far as is reasonably practicable, with all other Interested Parties who have a work health or safety duty in relation to the same matter, including sponsoring organisations of individual learners, graduates and professionals undertaking professional services and work involving the ongoing capability and professional development of learners, graduates and professionals.
Where a health and safety representative may have been elected, they must be included in any consultation that affects or is likely to affect, the occupational health and safety of learners including those with special needs of their workgroup (with or without the involvement of staff directly). Where it is reasonably practicable to do so, consultation should include learners who are directly affected by a occupational and health and safety issue.
The following criteria prescribes when consultation must take place:
ACI Global has obligations to communicate within the formal structure of its Academy and outside that formal structure for example observations and formal verifications of the candidates competency.
The Managing Director reports on the progress achieved by all learners and their sponsoring organisations in line with the ACI Global Annual CSR Statement by the end of March each year.
The use of emails or Microsoft Teams is the preferred method of distributing information within the ACI Academy and across the organisation. Sponsoring Organisations should clearly indicate to the learner’s facilitator, if they have a preference for receiving information in paper form.
Matters of concerns such as a learner’s lack of progress or if inappropriate actions have been detected such as plagiarism or cheating, facilitators will contact the learner and their sponsoring organisation as soon as possible to report the observation and make an appointment to meet in person. In matters of plagiarism or cheating the, the Learner will be suspended in accordance to ACI Global’s Policies.
The ACI Global Academy Administrator will contact any special needs guardian and/or Sponsoring organisations, if changes are needed over and above what has been agreed prior to commencing of learning.
The Sponsoring Organisation may approach the ACI Global Academy Administrator directly but to avoid disruption to the learner’s schedule, they should do so only at mutually convenient times as agreed by both parties.
ACI Global issues an CSR to promote the works of the ACI Global Academy and to encourage Community, Industry, National and International participation in the Academy's activities.
As an International Academy, we also encourage the wider community to browse our ACI Global website to gain the most current and relevant information about our Academy community, .
Communication on behalf of the Academy with any external bodies, including the media, must be approved by the Managing Director.
ACI Global and its Academy believes that we exist successfully, within the respectful relationships formed with learners, gradates, professionals and their sponsoring organisations, together with Industry and relevant authorities, in the context of the wider National and International community.
We support and encourage each other in our endeavours to provide the best opportunities for the learners in our care, and trust that there is no situation that cannot be addressed through working together in active partnerships of the learner and their sponsoring organisations within the ACI Global Academy.
In all circumstances our actions must be based on ethics and the philosophy of "Do it Once, do it Right”.
Mechanisms used to ensure consultation occurs with workers and provision of information to learners, graduates, professionals and their sponsoring organisations and other duty holders include the Academy Leadership Team, health and safety representatives, risk management repoprtng, incident and accident reporting, general information sharing and specific OHS/WHS procedures.
Consultation and Communication will be via:
Consultation with workers: The primary mechanism for consultation on occupational health and safety matters is direct dialogue between facilitators and mentors and the learners including those of special needs under their supervision.
Hazard, Incident and accident reporting: All hazards, incidents and accidents involving Academy employees (faciltators/mentors), learners, and visitors (face to face classroom) will be reported, investigated and recorded in accordance with the ACI Global's Accident, Incident and Hazard Reporting and Investigation Processes.
OHS/WHS management: Throughout the risk management process the Managing Director, leadership team and facilitators and mentors must consult, so far as is reasonably practicable, workers and health and safety representatives in the work area and, where relevant, learners, graduates and other interested parties (sponsoring organisations) who may have a shared responsibility for work health and safety.
Communication and Information sharing methods: Communication methods need to be tailored to the audience and wherever possible, should be structured to seek feedback or comment. Health and safety should be included on the agenda for Academy employees to allow discussion of these issues at a range of levels and forums. Information about health and safety issues should be circulated via email or posted on the Academy website, including:
Occupational Health and safety information that is posted on the ACI Global website or within the Academy must be approved by the Managing Director or his delegate.
Consulting, co-operating and co-ordinating with other Interested Parties: The Academy must consult, coordinate and co-operate with other interested parties, including sponsoring organisations, agents, and their workers on shared OHS/WHS matters. The method(s) of consultation used by the Academy with other Interested Parties on OHS/WHS matters vary depending on the circumstances and should be agreed to by the parties. Options to consult in these situations include but are not limited to:
Where academy staff and learners including special needs learners, graduates or professionals are to undertake work, including observational assessments to ensure capability , at workplaces under the control or management of another interested party (Sponsoring Organisation), the ACI Academy has a duty to consult the Interested party to ensure:
Resolving health and safety issues: When an issue is resolved, details of the issue and the resolution must be set out in a written agreement, if any party to the issue requires this.