Online & In House Courses

ACI Global's Curriculum Design Development and Evaluation Process

Policy

The objective of this policy is to provide a framework for the design, development and evaluation of Courses "Curriculum's" delivered by ACI Global Pty Ltd within the context of continuous improvement and quality improvement.

Standards Referenced

ACI Global ensures all Curriculums of Learning are designed in conformance to the following International Standards:

  • ISO 21001:2018 - ACI Global in guidance with ISO 21001 accredits all its courses in line with the intent of this standard and verifies the outcomes achieved by the candidate through the participating organisations conformance to Industry or ISO Certification to a standard or standards;
  • ISO 29993:2017 - ACI Global is an International ISO Registered and Certified Learning Service Provider (LSP);
  • ISO/IEC 17024:2012 - ACI Global conforms to guidelines to examine "Competence" using objective criteria for competence and scoring "Knowledge, Ability, Attitude and Personal Behaviour Disciplines" to deliver Competency Based Learning, Assessment and Examination Outcomes;
  • ISO/IEC 23988:2007 - ACI Global conforms to a code of practice for the use of information technology (IT) in the delivery of assessments;
  • ISO/IEC 27001:2013 - ACI Global conforms to best practice for Information Security Management Systems;
  • ISO 22301:2012 - ACI Global conforms to best practice for Societal Security, Business continuity management systems and planning with a full Business Continuity Plan in place.
  • ISO 31000:2018 – ACI Global conforms to best practice for Enterprise Risk Management Principles and Guidelines with a comprehensive Enterprise Risk Management Plan in place.

1 – Curriculum Design and Development – ISO 21001/29993 DACUM & SCID Process

In designing curriculum's, ACI Global adheres to the training and professional development standards indicated by academic research in its fields of expertise and by the standards and guidelines established by institutions of higher education, professional bodies and peak industry associations by using the the DACUM Principle (Developing A Curriculum) and SCID Principle (Systematic Curriculum and Instructional Development) refined to both ISO 21001 and 29993 processes. In line with these principles Curriculums are designed to:

  • Provide participants with professional learning opportunities in their chosen field of study;
  • Provide a self-passed online or face to face experience for all learners;
  • Integrate theory and practice in a dynamic learning environment;
  • Provide support through mentoring to promote and foster personal and professional development.

ACI Global’s ISO 21001 and 29993 Process Flow Chart

NEEDS ANALAYSIS

Identify Job/Occupational Priorities

JOB/OCCUPATIONAL ANALYSIS

Conduct DACUM process to identify Duties and Tasks

TASK VERIFICATION

Obtain Ratings on importance, difficulty, frequency etc.

TASK SELECTION

Select Priority Tasks for Learning/Training and Curriculum Development

TASK ANALYSIS

Analyse Selected Tasks for Steps, Knowledge Required, Safety, Performance Criteria, Cultural Awareness and Personal Disciplines etc.

WITNESSED ACTIVITY

Online Verification of Knowledge, Skills, Competence and Ongoing Personal Development

ISO PERSONAL CERTIFICATION

Issue ISO Personal Certification for Three Years

COMPETENCY PROFILE

Cluster Related Tasks as Appropriate to form Competencies

CURRICULUM MATERIALS

Develop Learning Guides, Resource Material, Job Aids, Visuals, Handouts and Resource Material

ASSESSMENT AND EXAMINATION MATERIALS

Develop Performance Criteria, Evidence Guides, Assessment Questions and Minimum Deliverables

Curriculum development is grounded in an educational philosophy that emphasises the centrality of the learner within the learning process and which supports the personal and professional development of each student’s competence to foster innovation, critical thinking, and ethical and professional practice. ACI Global and its Registered Alliance Partners Courses “Curriculum’s” are structured to enable participants to be innovative practitioners, expand their professional interests, and develop ongoing continuous improvement to achieve high achiever status through ISO Personal Certification.

1.1 - Needs Analysis

The curriculum development process begins with a Needs Analysis, which can be conducted in different ways. In a learning environment, the goal of needs analysis is to identify which occupational areas have enough employment opportunities and will attract enough candidates to justify a competency based program. Several factors enter into this analysis, such as required skills, tasks, knowledge and competencies in the occupation and whether the competency program should be offered online or at the organisations premises.

In an industry or business setting, the focus is more likely to be on identifying training that can be done and that will be most beneficial to employees and to the company. This will likely involve consulting with supervisors and managers as well as looking for training implications in data on the quantity and quality of products or services, worker safety records, new equipment, new work processes, or other factors.

In order to ensure that ACI Global and Registered Alliance Partners curriculum’s meet the needs of current learners, defined processes have been developed relating to recognition of prior learning, recognition of learners expectations and determining current pre-requisite needs as well as recognition of learners language, cultural, literacy and disability needs.

1.2 – Job/Occupational Analysis

The difference between job and occupational analysis is that in a company setting, the focus of analysis is a single job, whereas in most learning situations the focus is on an occupational area consisting of several closely related jobs. Job/occupational analysis involves finding out what should be taught to students or worker trainees. ACI Global has consistently found that the DACUM job analysis process is an excellent option. In the DACUM process, expert workers in the occupation are guided by a trained facilitator in a full day workshop to identify the duties, tasks of the occupation, along with the supportive enablers such as knowledge, skills, tools and equipment, and worker personal behaviors and competencies. Verification of Competence (VOC) is also addressed at this stage of the process.

The duties, tasks, and supportive enablers identified in the DACUM process provide a solid foundation for any college course or company training program. In addition, involv¬ing expert workers from the company or from the larger community generates strong support and buy-in from Industry, Statutory and Regulatory Bodies. The DACUM process used by ACI Global is used to analyze jobs or occupations at all levels, from semiskilled workers to skilled technicians to managers and professionals.

1.3 – Task Verification

In the third component of the curriculum development process, Task Verification, ACI Global verifies selected aspects of each task identified in the DACUM process. Is the task actually performed in the job or occupation? How important is the task? How diffi¬cult is it to learn to perform the task? How frequently is the task performed? Task verification data are collected through electronic or web-based surveys of other expert workers and, sometimes, the immediate supervisors of those workers. Data is statistically analyzed and becomes a basis for decisions about which tasks should be taught and which should not. The data gained is also valuable for creating test blueprints for future learning outcomes.

Task verification can involve as few as 25 expert workers or supervisors responding to a survey—or as many as thousands. Seeking input and involvement from expert workers and super¬visors from within Industry builds further support and buy-in from the local occupa¬tional community. Through task verification, many more workers and companies become aware that ACI Global is updating an existing instructional program or creating a new one. All in all, task verification not only provides critical decision-making data for ACI Global; it’s also provides a valuable communications tool for ACI Global and its Alliance Partners in ongoing good public relations with Industry Statutory and Regulatory Bodies further strengthening ACI Global’s desire to accelerate continuous improvement for the selected profession.

1.4 – Task Selection

In the next component of ACI Global’s curriculum development pro¬cess, Task Selection, data gathered during task verification is used to select tasks for instruction. Instruction would typically not be provided for a task that is of low importance or of low difficulty or that is performed by very few workers unless there is a compelling reason to provide instruction—for example, the task is a new one that workers have not yet been trained to perform. ACI Global’s experience has been that if a task is performed by fewer than 25 percent of workers, it should be set aside, and training onsite be provided.

1.5 – Task Analysis

The next component of the curriculum development process is to conduct Task Analysis. Whether online or within an organizational context, instructors need more information (unless they have had recent personal experience) on the tasks selected for instruc¬tion: the steps of the task, the tools and equipment needed, the knowledge and skills required, safety concerns, relevant worker behaviors, decisions the worker must make, and the criteria used by industry to judge the adequacy of performance.

Whilst ACI Global recommends that ideally, all tasks should be analyzed, however, there may be limitations to task analysis in prac¬tice. Companies usually want every important task analyzed. Company managers often say that they want to capture the intellectual capital of current workers before they leave or retire. A thorough analysis of a single task with many steps can take an hour or more, so limited availability of expert workers from industry and limited time available to instructors can make task analysis difficult, this is where a very close and detailed understanding between ACI Global and its Alliance Partners with Industry and Statutory and Regulatory Bodies is maintained at the highest levels.

ACI Global further strengthens this step with a detailed analysis of the candidates Attitude Cultural Awareness and through the use of both the Hogan Personal Inventory and 360 Degree Models assesses the candidates Personal Behavior Disciplines.

1.6 – Competency Profile

Next, an instructional Competency Profile is established us¬ing good direct input from Industry and or Statutory and Regulatory Bodies. ACI Global uses a defined ISO 29993:2017 process in examin-ing the results of task analysis carefully to see which tasks require similar knowledge and worker behaviors. Often, there are multiple tasks in the occupation that require basically the same knowledge, although the knowledge may be applied differently.

To achieve the best learning outcome, it often makes a lot of sense to cluster tasks together and write a new competency state¬ment that encompasses all of the clustered tasks. Whilst not all tasks are of the same size or importance; some tasks are so significant that they de¬serve to be an instructional competency all by themselves. In many cases, however, if like tasks are clustered into a single competency, students or employees do not have to read the same information two or three times—or more. The necessary information can be supplied once in a single learning guide or module, and learners can spend time practicing and demon¬strating the skills involved.

With task analysis completed and detailed, step-by-step information gathered, competency-based Curriculum Materi¬als are developed and secured within the ACI Global Learning Assessment and Certification Platform. Performance criteria, key evidence guides and minimum deliverables are all developed in line with the competencies set and assessments developed to ensure learning outcomes are achieved.

Learning materials are developed in such a way so that alliance partners have the peace of mind that all learning materials are secured in line with ACI Global’s conformance to the latest ISO Information and Security standards.

Candidates are encouraged to learn at their own pace with no set time limits imposed and a wide range of support materials are provided through the online resource center.

1.7 – Curriculum Materials

With task analysis and the competency profile completed and detailed, step-by-step information gathered, competency-based Curriculum Materi¬als can now be developed. Many types of competency-based materials can be developed, including learner-centered learning guides, learning aids, handbooks, handouts, and job aids or instructor lesson plans—to mention just a few. Time, resources, instructor preferences, and institutional preferenc¬es are some of the factors that determine which materials are developed. Most of the trainees ACI Global has worked with prefer to use learning guides designed for so they can use them at their own pace. ACI Global feels that although learning guides take skill and time to develop, they have many advantages.

Learning guides consist of a performance objective and two or more enabling objectives. For each enabling objective, a learning experience with multiple, carefully selected activities is developed. Each learning experience contains a Self-Check and Model Answers and/or a Practice Exercise. Upon comple¬tion of all learning experiences, the learner must demonstrate his or her skill; the instructor uses the performance criteria in the learning guide’s Performance Test to evaluate the learner’s performance. If the learner does not demonstrate competency in the Performance Test, the instructor guides him or her to more practice or other activities until compe¬tency is achieved. A knowledge test may also be administered, if desired. The ACI Global Learning Assessment and Examination platform contains a full resource center for candidates to read and research to ensure they have the highest level of knowledge available to achieve the learning outcomes set.

1.8 – Assessment and Examination Materials

ACI Global uses its conformance to the ISO 17024:2013 conformity assessment standard along with its certification to Learning Services ISO 29993:2017 to ensure all assessments and examinations conform and in deed are fair so as to ensure the candidate achieves the desired learning outcome. Further details regarding Assessment and Examination Materials are available by referring to the document Learning and Certification Process.

1.9 – Witnessed Activity

ACI Global Certification a fully owned Division of ACI Global Pty Ltd appoints by Contract an (IAF) International Accreditation Forum and their Accredited National Body the Joint Accreditation Scheme for Australia and New Zealand (JAS-ANZ), Certified Accredited Body (CAB) independently of ACI Global to conduct the Witnessed Activity.

The appointed CAB delegates a Triple Certificated JAS-ANZ witnessed Lead Auditor to conduct and report on the Verification of Knowledge, Skills, Competence and ongoing personal development of the Candidate whilst they undertake an audit or evaluation of a "System" or "Process" associated with the specified Certification Program. The Certification program is aligned to a specified Curriculum and conforms to ISO/IEC 17024:2013 Conformity Assessment Guidelines.

1.10 – ISO Personal Certification

Whilst ISO Personal Certification can be either "Competency" or Qualifications" based with "Competency" there is a need to ensure ongoing or continuous professional development (CPD) throughout the period of the Certification. ACI Global uses a Triennial Certification process to ensure each professional is competent over a given period of 3 years.

Once the candidate has been certified the candidate is provided unlimited access to its online e-campus to undertake ongoing professional development and verification of competency (VOC) annually for a period of three years. Throughout the 3 years the candidate has unlimited access to view updates to International Standards, Industry updates and news and will be assessed on an ongoing basis to ensure continuity of certification through the ongoing verification of competencies and Skills throughout the period of their ISO Personal Certification. The ISO Personal Certification process is handled by ACI Global Certification an independent division of ACI Global Pty Ltd.

2 - Recognition of Prior Learning (RPL)

ACI Global has developed a defined process to assess a candidate’s prior learning involving the candidates RPL ensuring the content of the curriculum meets the needs of the candidate. The process involves assessing the following:

  • Candidates CV or Resume;
  • Industry Experience;
  • Evidence of Prior Learning;
  • Assess Current Competence against expected Learning Outcomes of the course or programme;
  • Assess cultural diversity;
  • Assess personal behavioral disciplines;
  • Provision of a defined commitment for professional development over the course of the candidates ISO Personal Certification including the period of the candidates learning.

ACI Global has a defined process to ensure all learners information provided for the RPL process is held secure within the ACI Global Learning, Assessment Examination Platform "e-Campus" which is outlined in ACI Global’s Digital security policy.

2.1 - Recognition of Leaners expectations

ACI Global users surveys at the beginning and completion of each Curriculum to manage learner’s expectations. Throughout the candidates learning experience facilitators and mentors constantly monitor the learners progress with clear targets set to ensure the candidates expectations are met at all times.

Curriculums do not have set completion dates as the candidate sets the completion date in line with their own expectations.

2.2 - Determining learners pre-requisites needs

Pre-requisites of Learners are determined before the candidate commences their Curriculum of Learning. Training plans clearly outline in detail the requirements for each Curriculum and candidates are required to sign off on ACI Global’s "Terms" for the use of the e-Campus before commencing their Curriculum of Learning.

2.3 - Determining Special Needs of learners

ACI Global addresses learner’s special needs within all Curriculums Training Plans which are available on the organisations web site for the candidate to view prior to the candidate registering and enrolling in any Curriculum of Learning.

At the commencement of all Learning Activities candidates special needs are addressed to cater for the following:

  • Language: Where required interpreters are contracted to sit with facilitators throughout the learning process for each learner;
  • Culture: All facilitators and Mentors are competent in cultural diversity and must have completed in full and be deemed competent in ACI Global’s International Facilitators Programme. Facilitators and Mentors are also required to have completed an assessment on their personal disciplines by completing the "Hogan" Leadership profile;
  • Literacy; All curriculum support materials are developed for the learner and modified were required as determined by ACI Global’s Special needs assessment within each curriculum of learning;
  • Disability: ACI Global has a defined process in line with each learners Nationality or place of study and the process is modified according to International and national laws and regulations.

3 – Curriculum Evaluation

All Curriculums offered by ACI Global are subject to ongoing monitoring and evaluation of content and delivery mechanisms.

3.1 - Feedback Mechanisms

ACI Global employs a range of quality assurance practices and mechanisms to ensure ongoing continual improvement to curriculum delivery. These practices and mechanisms are formal and informal, internal and external. Processes for monitoring and evaluating each curriculum include: participant feedback; facilitator feedback; and internal processes of Key Alliance Partner companies such as Digital Learning Solutions, Post Tensioning Institute of Australia, ISO Certification Experts, Entecom and Lockforce International.

Feedback mechanisms include questions relating to Curriculum Content, Competency Unit delivery and Assessment and Examination arrangements. Data collated is analysed by the course administrator. The implementation of any recommendations are the responsibility of the Course “Curriculum” Administrator and Alliance Partner if applicable.

Participants provide continuous feedback throughout the duration of the learner’s activity including at the commencement and completion of the learners curriculum. The data collected is analysed and a comprehensive summary on feedback received from students is created for future reflection before curriculum recreation occurs.

3.2 - Evaluation of Standards

ACI Global is committed to the review annually or as required by ISO amendment or new release of the standards aligned to each curriculum of learning offered. This review will occur after analysis of the feedback and evaluations of each curriculum, amendments and changes to ISO Standards, Industry Regulatory and statutory requirements and discussion with the facilitator, mentor and administrator. Adjustments to these standards will also occur through ongoing evaluation from ISO Certified third parties in line with ACI Global’s accreditation to ISO 21001:2018 and ISO 19990:2010.

Competency Units will be evaluated at least once each a year according to the following procedure:

  • Participant and facilitator feedback will be collated on each competency unit of study;
  • Feedback results will be collated and analysed;
  • Changes made after discussion with key alliance partners to ensure intent of course or program is still relevant and useable;

4 - Evaluation of Delivery and Assessment Methods

Curriculum delivery and assessment methods are evaluated systematically to:

  • Ensure participants have access to fair and regular feedback on student progress;
  • Provide participants with opportunities to provide feedback on curriculum delivery, assessment and examination arrangements;
  • Ensure that participant feedback is considered and utilised by ACI Global;

Monitoring and reviewing curriculum delivery and assessment enables ACI Global to:

  • Evaluate the quality of delivery methods;
  • Monitor and review the assessment and examination platform;
  • Identify areas of strength and areas for improvement, and strategies;
  • Document improvements over time.

ACI Global is committed to ensuring that the processes for curriculum delivery and the monitoring of the assessment and examination platform lead to continuous improvement. This is achieved through four quality assured processes:

  • The provision to students of fair and regular feedback on progress;
  • The provision to students of opportunities to give feedback on competency unit delivery, assessment and examination arrangements;
  • The inclusion of input from student feedback in quality assurance mechanisms;
  • Use of internal and external benchmarking of assessment and examination processes.

5 - Annual Review of Curriculum’s

ACI Global is committed to an annual process of monitoring and reviewing its Learning Curriculum’s offered. This review process will be conducted in conjunction with key alliance partners and assigned facilitators and mentors.

The annual review cycle will address the following criteria:

  • participant need and demand for the curriculum of learning;
  • the quality and scope of curriculum related resources provided to participants;
  • the appropriateness and flexibility of the curriculum methods of delivery in relation to participant need and demand;
  • analysis of trends drawn from participant evaluation and feedback data;
  • Statistical analysis including student performance, attrition rates and completion rates.

6 – Curriculum Delivery Change Process

In reviewing curriculum’s the following review guidelines will provide a standardised format to facilitate analysis of data and the generation of critical issues for reporting purposes.

Reviewers should begin evaluation processes by asking the following questions:

  • What are the intended learning outcomes of the curriculum?
  • How do curriculum learning outcomes relate to external National and International formal and informal Standards?
  • How do the learning activities contribute to the overall aim of the curriculum?

Reviewers should consider the curriculum learning outcomes that were originally determined and how the curriculum was designed to enable learning outcomes to be achieved. To this extent, reviewers should ask:

  • How does ACI Global ensure that the curriculum content enable students to achieve the intended learning outcomes?
  • How does ACI Global ensure that the design and organisation of each curriculum offered is effective in promoting student learning and achievement of the intended learning outcomes?

Reviewers should consider the information available to students, teachers and staff. They should consider how learning activities are used to promote understanding about each of the curriculum learning outcomes and the other strategies used to communicate information. Reviewers should ask:

  • How are the intended outcomes for a learning activity and its constituent parts (eg; assessment methodology) communicated to students and facilitators?
  • Do candidates know what is expected of them?

Reviewers should evaluate how the assessment and examination process enables the competency unit outcomes to be demonstrated and assessed objectively. Reviewers should ask:

  • Does the assessment process enable learners to demonstrate achievement of the specified learning outcomes?
  • Are there criteria that enable examiners to distinguish between different categories of achievement?
  • Is the reviewer confident in the security and integrity of the assessment procedures employed?
  • Does the assessment strategy have an adequate formative function in developing student abilities?

Reviewers should provide an evaluation of each curriculum and its learning activities backed by supporting documentation. Reviewers should address the following questions:

  • Does the design and content of the curriculum encourage achievement of the intended learning outcomes in terms of: knowledge and understanding, cognitive skills, specific skills (including practical/professional skills), transferable skills, and personal development?
  • Is there documentation that the curriculum content and design is informed by recent developments in techniques of teaching and learning, by current research and scholarships, and by any changes in relevant occupational and professional requirements.

The Managing Directory is responsible for the review and implementation of this policy and the maintenance of all associated documents