Training Courses/Services

ACI Global Roles and Responsibilities

Role Responsibilities
Managing Director.
  • Act as the Senior General Manager who is provided the authority to implement and maintain the EOMS and/or Learning Plans; as well as monitoring compliance and continual improvement;
  • Define the organisation’s Quality, Educational, Information Security, Occupational Health and Safety and Environmental Policies, Objectives and Procedures;
  • Define the roles, responsibilities, and authorities of personnel;
  • Define the additional requirements for special needs;
  • Ensure adequate human, technical and financial resources are allocated to implement, maintain and continuously improve;
  • Ensure compliance with regulatory, legal and other requirements;
  • Monitoring legislation, identifying any changes and communicating them to the General Manager;
  • Ensure EOMS processes needed are established and documented;
  • Promote awareness of customer requirements through monitoring and communicating contract and purchase order requirements;
  • Identify Quality, Educational, Information Security effects, Environmental aspects, Occupational Health and Safety hazards, conduct risk assessments and implement controls in conjunction with the General Manager.
General Manager
  • Develop appropriate EOMS procedures and conformity to Quality, Educational, Information Security and Environmental Management requirements;
  • Acquire, and communicate or disseminate Management System information;
  • Coordinate EOMS meetings, programs, and reviews;
  • Define the additional requirements for special needs;
  • Plan and conduct internal audits;
  • Ensure compliance with regulatory, legal and other requirements;
  • Keep abreast of changes in regulatory, legal and other requirements;
  • Plan and conduct training in Quality, Educational, Environmental Information Security and HOccupational Health and Safety Systems, including new employee inductions and refresher training;
  • Identify Quality,Educational Information Security effects, Environmental aspects, Occupational Health and safety hazards, conduct risk assessments and implement controls to minimise or prevent issues, incidents and impacts;
  • Coordinate incident investigations and reporting to the workplace controller and relevant authorities, as required
  • Assess service providers’ ability to conform to and with OHS/WHS and Environmental Management requirements;
  • Review EOMS reports, inspections, incidents etc., and following up on recommendations;
  • Report on EOMS performance to the Director and/or Senior Management, including the effectiveness of business processes and potential improvements;
  • Monitoring compliance and continual improvement;
  • Ensure policies, management system and plans are communicated to workers.
Facilitator
  • Develop training programs and needs analysis;
  • Facilitate special needs applications;
  • Undertake assessment marking;
  • Undertake moderation sessions;
  • Understand the application of basic adult education concepts.
  • Understand learning processes.
  • Understand the experiential learning cycle.
  • Understand learning and training design.
  • Understand learning and training communication techniques.
  • Understand group dynamics.
  • Understand and perform the evaluation process.
  • Ensures that the learner understands the professional development pathway as agreed;
  • Undertakes marking is undertaken in a fair, reasoned and balanced manner without bias;
  • Provide guidance where required;
  • Ensure their own professional development including both competencies and capabilities are matched to the course being facilitated.
Mentor
  • Develop training programs and needs analysis;
  • Facilitate special needs applications;
  • Undertake assessment marking;
  • Undertake moderation sessions;
  • Understand the application of basic adult education concepts.
  • Understand learning processes.
  • Understand the experiential learning cycle.
  • Understand learning and training design.
  • Understand learning and training communication techniques.
  • Understand group dynamics.
  • Understand and perform the evaluation process.
  • Ensures that the learner understands the professional development pathway as agreed;
  • Undertakes marking is undertaken in a fair, reasoned and balanced manner without bias;
  • Provide guidance where required;
  • Ensure their own professional development including both competencies and capabilities are matched to the course being facilitated;
  • Provide ongoing professional development to all learners including facilitators and graduates are encouraged to maintain their 3 yearly CPD programs.

The Managing Director is responsible for the review and implementation of this Document and the maintenance of all associated documents in line with both ACI Global's Key Strategic Objectives and Goals and the intent of all applicable ISO Standards during the organisations regular Business Review Activities.