The objective of this policy is to provide a defined process in line with ISO 21001:2018 and ISO 29993:2017 for the management of learning services by ACI Global and its Key Alliance Partners.
ACI Global ensures the management of its Learning services is in line and conforms to the following Regulatory, International, National, Industry and or Statutory rules and Guidelines:
ACI Global has an established ISO 21001:2018 Management System and conforms to the requirements of ISO 29993 and all related ISO standards and professional guidelines indicated by academic research in its fields of expertise and by the standards and guidelines established by institutions of higher education, professional bodies and peak industry associations.
In implementing ISO 29993:2017 ACI Global’s strategy was for this standard to run in conjunction with its established ISO 21001:2018 Educational Organisations Management System and the organisations established strategic business goals and plans. ACI Global’s strategic business plan outlines in detail:
Quality in Education through:
ACI Global aims to create a practical and sustainable balance in the pursuit of delivering Professional Leadership Development training for personnel and organisations by identifying both customer and organisational needs and providing specific industry training and ongoing professional leadership development services that enhance both customer satisfaction and economic viability for all concerned.
ACI Global aims to become a Global leader in the provision of Professional Leadership Development through value add quality industry training services by embracing the latest technology in the delivery of its products. ACI Global will provide its customers the smarter alternative to e-learning to deliver professional leadership development thereby creating Accelerating Continuous Improvement (ACI). We are further committed through the delivery of our services to exceed the expectations of our customers, staff and stakeholders.
Our ethic - "Quality is Contagious"
ACI Global management structure is based on both Knowledge within all key portfolios ensuring a "Walk the talk" ethos of Quality is Contagious and most importantly not expensive. Secondly the management structure ensures the delivery of learning outcomes based on continuous professional development of the candidate rather than the numbers undertaking each course.
ACI Global understands that Consistent and predictable results are achieved more effectively and efficiently when activities are planned and managed as interrelated processes that function as a coherent system. To do this ACI Global has adopted the process approach when developing, implementing and improving the effectiveness of a its Business "Quality" management system
The process approach is used to enhance customer satisfaction by not just meeting customer requirements but by consistently exceeding them as ACI Global considers customer requirements essential to the adoption of its process approach.
ACI Global has developed a defined process supported by its conformance to ISO 21001:2018 and ISO 29993:2017 to review its management system at planned intervals and in line with its key business objectives, goal’s statutory and regulatory requirements. Items addressed at Business review generally include as a minimum:
ACI Global has developed a defined Plan-Do-Check-Act Process supported by its conformance to ISO 21001:2018 and ISO 29993:2017 to review opportunities for improvements, planned changes and corrective actions through a robust framework of Improvement, Monitoring and Measuring Processes.
The process involves:
ACI Global Key Strategic Goal of "Zero Debt to Equity Ratio" is paramount to the organisations Financial and Enterprise Risk Management Planning.
ACI Global has in place an established Secure Online Payments Portal in conjunction with "PayPal" secure online payments systems which underpins the collection of all payments and is further secured with ACI Global’s conformance to International ISO Standards.
A full and detailed Enterprise Risk Management Framework is in place to ensure the continuity of learning services which is Key to the success of ACI Global as an ISO recognised Learning and Personal Certification Services Provider.
To view ACI Global’s Enterprise Risk Management Framework click on the link on our website.
ACI Global has a defined process to ensure all staff, facilitators, coaches and mentors and those of its Key Alliance Partners and or Third parties are competent to carry out the delivery of learning services. ACI Global applies the same defined process to ensure ongoing verification of competencies (VOC) to ensure skills are not only maintained but are further developed on an ongoing basis.
The organisations defined process relates and takes into account national, international and local statutory requirements for human rights and involves:
ACI Global uses the latest communication technologies and processes to consult with staff, learners, sponsoring organisations, facilitators, Coaches and Mentors and interested parties within the secure environment of the organisations e-campus and ensures confidentiality and security of all personal information and data collected is handled in line with ACI Global’s Digital Information security framework.
General Information provided by ACI Global - Prior to enrolment, learners and interested parties are provided a comprehensive range of information about the learning services so as for them to make a decision best suited to their desired Personal Professional Development. The Information provided by ACI Global on its website outlines the following:
General Description of the Course and its outcomes
Comprehensive overview of the Course or Program as presented within the ACI Global Academy
ACI Global determines through ongoing review the required allocation of staff, facilitators, coaches and mentors and learning services to cater for special needs, language and learning outcomes are delivered in accordance with learners and third party requirements.
ACI Global used e-Quip software to drive its e-campus and through constant review and ongoing improvements provide within the e-campus a comprehensive resource library in support of adequate briefing notes to assist in the delivery of learning and personal certification outcomes for all users.
ACI Global has a defined Enterprise Risk Audit Assessment Framework in place which encompasses a comprehensive audit program running within the e-campus to ensure a seamless process of learning and professional development is maintained for all e-campus users.
The organization through its third party regonition submits to annual third party audits from independant providers and other Third Party and Interested bodies as well as conduction external audits on its main interested parties ensuring a robust and effective evaluation of all business processes.
ACI Global encourages feedback both positive and negative from all users, interested parties including Industry bodies both within the e-campus and externally through regular briefing to ensure ongoing continuous improvement is achieved and curriculums are updated ensuring Industry Relevance at all times.