ISO 9001:2015 Quality Management Systems and NHVR Third Party Auditor - Lead

Recognition: Diploma in Third Party Auditing

3 Year Professional Development Guarantee: Each ACI Global Course or Program is backed by a "3 Year Professional Leadership Development Guarantee" ensuring the Candidates Professional Leadership Development is maintained relevant to the training provided. This service is included in the Course or Program Price and conditions apply.

Sponsoring Organisation: Certificate of Sustainability and Sustained Success.

 

FULL COURSE DETAILS

ISO Certification Outcomes

Upon successful completion of this course both the Candidate and their Sponsoring Organisation achieve the following outcomes

• Candidates: Diploma recognising the above referenced standards; and,
• Sponsoring Organisation: ISO Certificate in Sustainability and Sustained Success.

The candidate will be involved in the following key tasks:

• Learn how a Compliance Management System in Conformance to the above standards will add value to an Organisation
• Demonstrate the application of "Knowledge, Attitude, Cultural Diversity and Personal Disciplines" necessary to perform audits during an "Observational Event" under visual observation (Video) on either a newly established Business Management System or within an established system thoroughly checking and auditing existing documentation plus all of the organisations Management Programs.
• Ongoing Assessments to ensure the candidates competencies are maintained in accordance with the candidates 3 year CPD agreement

Career Benefits

• ISO Certified Business Professionals receive higher returns for services provided and greater chances of employment and or contracts
• Three Year Continuous Professional Leadership Development Guarantee CPD for the period of ISO Certification (3 yrs).
• Entry into the ACI Global Professionals' Register.
• At the successful completion of the program candidates are able to apply for Registration with Third Party Certification Bodies (CB's). Please note conditions do apply for example industry experience, necessary auditor codes plus auditor experience are all considered essential requirements performing third party audits for further details please refer to your preferred Certification Body for further details.

Organisation's Benefits

• ISO Certificate in business sustainability
• Smooth passage to achieving ISO or industry Certification
• No administrative nor Legal surprises

• Learn how a Compliance Business Management System in Conformance to ISO Standards will add value to an Organisation
• Understand the meaning of Business Acumen together with Risk Based Thinking and be able to determine the key drivers for Business or Organisational Success.
• Learn the principles and guidelines for auditing management systems to International (ISO) and National Standards for an Organisation.
• Demonstrate the application of "Knowledge, Attitude, Cultural Diversity and Personal Disciplines" necessary to lead an Audit Team in undertaking a Stage 1 and Stage 2 Audit during an "Witnessed Activity" under visual observation Microsoft Teams; and,
• Ongoing Assessments to ensure the candidates competencies are maintained in accordance with the candidates 3 year CPD agreement

• ISO Certified Business Professionals receive higher returns for services provided and greater chances of employment and or contracts
• Three Year Continuous Professional Leadership Development Guarantee CPD for the period of ISO Certification (3 yrs).
• Entry into the ACI Global Professionals' Register.
• At the successful completion of the programme candidates are able to apply for Registration with Third Party Certification Bodies (CB's). Please note conditions do apply for example industry experience, necessary auditor codes plus auditor experience are all considered essential requirements in performing third party audits for further details please refer to your preferred Certification Body.

Overview Curriculum and Learning Outcomes for this course have been developed, implemented and undergo continuous improvement through input from Industry, ISO Technical Committees, independent third party audits and conform to the International ISO 17024 Conformity Assessment Standard - General requirements for bodies operating certification of persons' which in part defines levels of Competency "Competent" (C) or "Not yet Competent" (NYC). If a candidate is assessed as (NYC) they are provided an additional attempt and are able to redo the assessment with additional mentoring and resources provided where necessary. There is no set number of additional attempts provided as this is determined between the candidate and their assigned facilitator.

Commencing the Journey of Accelerating Continuous Improvement (ACI)

Learners are provided a unique and secure access code to access the ACI Academy to commence their Learning journey as outlined below initially undertaking an in depth "Needs Analysis" of their personal learning needs. The Journey is a structured process of:

• Introduction
• Getting Started
• Setting up your personal learner centre;
• Special needs addressed, if applicable;
• Continuous Professional Development Agreement signed; and,
• Personal and Business Code of Ethics agreed and signed off.

Recognition of Prior Learning - ISO-RPL/RCC

Recognition of Prior Learning, Current Competence and Capability is examined through:

• Industry Experience against required Learning Outcomes examined;
• Prior Learning against required Learning Outcomes examined;
• Current Competence against required Learning Outcomes examined;

Graduate Management Admission Test (GMAT) undertaken to determine competence against the following "STEM" subjects and English Proficiency:

• Science;
• Technology;
• Engineering;
• Mathematics, and;
• English Proficiency.

Hogan Personal Disciplines assessment undertaken to determine Seven Key Personal skills:

• Adjustment: The degree to which a person is calm and even tempered or conversely, moody and volatile;
• Ambition: The degree to which a person seems leader like, seeks status and values achievement;
• Sociability: The degree to which a person appears talkative and socially self confident;
• Sensitivity: Reflects social skill, tact and perceptiveness;
• Prudence: Concerns self control and conscientiousness;
• Inquisitive: The degree to which a person seems curious, adventurous and imaginative;
• Learning Approach: The degree to which a person enjoys academic activities and enjoys education as an end in itself.

Personal Strengths, Weaknesses, Opportunities and Threats (SWOT) undertaken

The results of the Hogan Personality Assessment will enable a detailed Personal SWOT to be undertaken to:

• identify general career-related strengths and development needs and;
• highlight the most effective techniques for individuals and help facilitators to enable individuals reach their career goals.

Cultural Awareness

Whilst technology makes it possible to collaborate with colleagues around the world, intercultural challenges present unanticipated obstacles. Facilitators and their audience "learners" need to trust and understand each other, and as part of this training program and its associated Continuous Professional Leadership Development (Post Graduate) Program will assist in this.

Cultural Awareness is the foundation of communication and it involves the ability of standing back from ourselves and becoming aware of our cultural values, beliefs and perceptions and accommodating the differentiation in interpretation of other cultures.

Prior to the commencement of any course the Facilitator and Learner both undertake an "Open Session" of getting to understand each other with this final segment of the ISO Learners Needs Analysis discussing prior learning, industry experience, the learners "Sponsoring Organisation", the Hogan and GMAT assessments and finally targets and goals for the learner to complete their Learning Program.

The final step of the Learners Needs Analysis is taken with the Facilitator exposing the Learner to the Academy's Library of allocated Standards and resource material which will used and referenced throughout the course.

Course Outline

Resource Centre

• Course Library
• Benefits of ISO Standards
• ISO Changes
• Foreseeable Risk and Managing change
• Introduction to auditing
• Resource Material

Compliance Business Management Systems Assessments - ISO-QMS, ISO-CMS, ISO-EMS, ISO-OHS, ISO-CSR, ISO-CMS, ISO-CBRM, ISO-RMG and NHVAS.

• Assessment to determine an understanding and application of the Principles of Quality Assurance as it apples to a Quality Organisation, National Heavy Vehicles;
• Assessment to determine an understanding and application of the Potential Benefits of a Quality Organisation;
• Assessment to determine an understanding of the application of Corporate Social Responsibility (CSR) Principles in the context of a Quality Organisation;
• Assessment to determine an understanding and application of the Potential Benefits of incorporating a "Business Continuity Management System" into an existing Quality Organisation;
• Assessment to determine an understanding and application of Compliance Objectives and Principles within the Context of a Quality Organisation;
• Assessment to determine an understanding and application of Risk Principles and their Integration into and with existing Management System Standards Principles, Objectives and Guidelines;
• Assessment to determine an understanding and application of Collaborative Business Relationship Management (CBRM) and engagement of Interested Parties and Stakeholders;
• Assessment to determine an understanding and application of Integration of Risk Guidelines along with others systems into an existing Business Management System or Systems;
• Assessment to determine an understanding of the Process Approach (PDCA), Scope and Applicability as applies to a Quality Organisation;
• Assessment to determine an understanding and application of Business Acumen, Business Systems and their Operational Architecture as apples to a Quality Organisation;
• Assessment to determine an understanding of the Internal and External issues of an Organisation using both a Pestel and SWOT Analysis;
• Assessment to recognise CSR, Compliance, Collaboration and Risk with the engagement of Interested Parties and Stakeholders;
• Assessment to demonstrate and Relate the Business Management System to the Organisations Clients both internal and external;
• Assessment to demonstrate an understanding of Compliance and Risk based thinking as it relates to an organisations enterprise risk management process;
• Assessment to demonstrate an understanding of an Organisation Leadership Architecture and supporting processes;
• Assessment to demonstrate an understanding of Risk Design, Implementation, Evaluation and adaption into existing Business Processes;
• Assessment to demonstrate an understanding of an organisations Compliance, Planning and Risk Management Processes;
• Assessment to demonstrate an understanding of Collaborative Business Relationships and Risk Planning (Assessment, Treatment, Monitoring, Review, Recoding and Reporting;
• Assessment to demonstrate an understanding of an organisations Support, Infrastructure (Assets) and Resources Architecture Processes;
• Assessment to demonstrate an understanding of an organisations Operational Processes including Compliance Obligations, Course Design and Project Management;
• Assessment to demonstrate and be able to undertake a Third Party Audit on a known "Sponsoring" Organisation;
• Assessment to demonstrate an understanding of an organisations Performance Evaluation Processes and;
• Assessment to demonstrate an understanding of an organisations Improvement and Innovation Processes;
• Interview and possible observations to assess Progress

ISO Third Party Auditor - ISO-TBA.

• Assessment to understand the application of the principles, procedures and techniques of auditing;
• Assessment to demonstrate an understanding of how to conduct of an effective audit in the context of the auditees organisational situation;
• Assessment to demonstrate an understanding of the application of the regulations, and other considerations that are relevant to the audit management system, and the conduct of the audit;
• Assessment to understand and be able to demonstrate through "Observational Means" how the internal audit program addresses both elements of the management system and "Risk to the Organisation; and,
• Interview and possible observation to assess final audit assessment

ISO Third Party Auditor - Lead - ISO-TPLA.

• Assessment to understand how teams work;
• Assessment to demonstrate how to set up an audit team;
• Assessment to understand how to improve team efficiency;
• Assessment to demonstrate communication within teams.
• Interview and possible observation to assess final audit assessment

The Hogan 360

ACI Global believes that leadership can be learnt and developed. It takes focus, motivation, deliberate practice and support. The Hogan 360 is Critical in starting with Focus. Following on from the Hogan Personal Disciplines assessment Learning leadership competencies requires disciplined self-management around one’s core personality and the necessary learned behaviours to drive engagement and performance.

Leadership is observable, measurable and improvable. Combining the Hogan 360 with Hogan personality assessments is the most efficient and cost effective way to gather performance related information. The Hogan 360 reveals one’s real self which helps to build the ideal self.

• Measuring leadership effectiveness;
• Improving leadership effectiveness;
• Measuring team effectiveness; and,
• Improving team effectiveness.

Personal Strengths, Weaknesses, Opportunities and Threats (SWOT) undertaken

The results of the Hogan 360 Assessment will enable ongoing Personal SWOT analysis to be undertaken on ones Potential as a Leader by assessing:

• Self Management - Integrity and Resilience;
• Relationship Management - Communication, People Skills, Team Player and Customer;
• Working in the Business - Capability, Efficiency, Results and Engaging; and,
• Working on the Business - Accountability, Motivation, Strategy and Innovation.

Final Skill assessment

• Risk and Evaluation duration calculation
• Evaluation planning
• Quoting process
• Audit planning
• Audit confirmation
• Stage 1 Audit undertaken
• Skills assessment Interview

Finish up

• Request Certificate
• Complete Evaluation Survey
• Receive and Upload Certificate
• Final Interview

Demonstrate the Verification of Capability by a "Witnessed Activity" in undertaking a Document Review and a Stage 2 (Third Party) audit and validating the following.

• Conformance to ISO 19011 Clause 7 applicability Competency, Awareness and Training;
• Demonstrate audit planning;
• Demonstrate the Possession of the necessary Industry Codes:
• Demonstrate the ability to perform a Stage 1 Audit;
• Demonstrate the ability to perform a Stage 2 Audit, to ready an organisation to achieve Third Party Certification to the above referenced Standards "Learning Program Details.

It is a requirement for all Professionals undertaking audits on behalf of third parties that you are covered for both Public Liability and Professional Indemnity Insurance.

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