Training Programs/Services

Quality management - Quality of an organisation - Sustained Success

Learning Program Details
Price: $1,250.00 AUD
CODE: ISO-QMSS

Overview: This course will involve the student being trained in all aspects of Quality Management Systems in line with the requirements of the ISO Management Systems Standards, Quality, Compliance, Collaborative Relationships, Risk Management Guidelines and both ISO Auditing Standards 19011 and 17021. It will also enable to candidate to perform a review and provide expert feedback as to what is currently happening within the organisation's Business Management System and to ensure it Complies to relevant International, National, Industry and Statutory guidelines

Standards Referenced: ISO 9004:2018, ISO 26000:2010, ISO 9001:2015, ISO 37301:2021, 44001:2017, 31000:2018, 19011:2011 and 17021:2015, national, statutory rules and regulations and sector specific standards covering country of origin.

Resources: Extensive e-campus library with access to all applicable Standards plus a comprehensive list of course notes and reference material.

Length of program: 1 Month dependent on the size and complexity of the organisation and Candidates time and or organisational time commitments and resources.

Approval Numbers: ISO-QM, ISO-QMS, ISO-CMS, ISO-CBRM, ISO-RMG, ACI-AUD, ISO-LA, ACI-ACD and ACI-PBD.

Prerequisites: A sound understanding of Business Systems.

Facilitator: All ACI Global Facilitators are Certified Business Professionals specialising in the specific scope being facilitated and have been assessed as competent in International Facilitation (ISO-FL), Attitude and Cultural Diversity (ACI-ACD) and have undertaken the Hogan Leadership Profile.

Special Needs: - If you have any special needs or requirements that your Facilitator needs to be aware of please Contact Us to discuss this in confidence.

Refund Policy: - No refund upon completion of registration and enrollment process.

ISO Personal Certification Outcomes

Candidates receive a Diploma in Quality Management Systems covering the following Skill Areas:

  • Quality Management Systems to drive Sustained Sucess with ISO 9004:2018, ISO 26000:2010, ISO 9001:2015, ISO 37301:2021, ISO 44001:2017 and ISO 31000:2018.

The candidate will be involved in the following key tasks:

  • Learn how an Environmental Management System in Conformance to ISO Management Systems will add value to an Organisation
  • Demonstrate the application of "Knowledge, Attitude, Cultural Diversity and Personal Disciplines" necessary to perform audits during an "Observational Event" under visual observation (Video) on either a newly established Business Management System or within an established system thoroughly checking and auditing existing documentation plus all of the organisations Management Programmes.
  • Ongoing Assessments to ensure the candidates competencies are maintained in accordance with the candidates 3 year CPD agreement

Career Benefits

  • ISO Certified Business Professionals receive higher returns for services provided and greater chances of employment and or contracts
  • Three Year Continuous Professional Leadership Development Guarantee CPD for the period of ISO Certification (3 yrs).
  • Entry into the ACI Global Professionals' Register.
  • At the successful completion of the programme candidates are able to apply for Registration with Third Party Certification Bodies (CB's). Please note conditions do apply for example industry experience, necessary auditor codes plus auditor experience are all considered essential requirements performing third party audits for further details please refer to your preferred Certification Body for further details.

Organisation's Benefits

  • ISO Certificate in business sustainability
  • Smooth passage to achieving ISO or industry Certification
  • No administrative nor Legal surprises

ISO Third Party Auditor "Quality of an Organisation - Guidance to achieve Sustained success" Learning Tasks

  • Learn how a Compliance Business Management System in Conformance to ISO Standards will add value to an Organisation
  • Understand the meaning of Business Acumen together with Risk Based Thinking and be able to determine the key drivers for Business or Organisational Success.
  • Learn the principles and guidelines for auditing management systems to International (ISO) and National Standards for an Organisation.
  • Demonstrate the application of "Knowledge, Attitude, Cultural Diversity and Personal Disciplines" necessary to lead an Audit Team in undertaking a Stage 1 and Stage 2 Audit during an "Witnessed Activity" under visual observation Microsoft Teams; and,
  • Ongoing Assessments to ensure the candidates competencies are maintained in accordance with the candidates 3 year CPD agreement

ISO Third Party Auditor "Quality of an Organisation - Guidance to achieve Sustained success" Career Benefits

  • ISO Certified Business Professionals receive higher returns for services provided and greater chances of employment and or contracts
  • Three Year Continuous Professional Leadership Development Guarantee CPD for the period of ISO Certification (3 yrs).
  • Entry into the ACI Global Professionals' Register.
  • At the successful completion of the programme candidates are able to apply for Registration with Third Party Certification Bodies (CB's). Please note conditions do apply for example industry experience, necessary auditor codes plus auditor experience are all considered essential requirements in performing third party audits for further details please refer to your preferred Certification Body.

ISO Third Party Auditor "Quality of an Organisation - Guidance to achieve Sustained success" Learners Needs Analysis and Course Outline

Overview Curriculum and Learning Outcomes for this course have been developed, implemented and undergo continuous improvement through input from Industry, ISO Technical Committees, independent third party audits and conform to the International ISO 17024 Conformity Assessment Standard - General requirements for bodies operating certification of persons' which in part defines levels of Competency "Competent" (C) or "Not yet Competent" (NYC). If a candidate is assessed as (NYC) they are provided an additional attempt and are able to redo the assessment with additional mentoring and resources provided where necessary. There is no set number of additional attempts provided as this is determined between the candidate and their assigned facilitator.

Commencing the Journey of Accelerating Continuous Improvement (ACI)

Learners are provided a unique and secure access code to access the ACI Academy to commence their Learning journey as outlined below initially undertaking an in depth "Needs Analysis" of their personal learning needs. The Journey is a structured process of:

  • Introduction
  • Getting Started
  • Setting up your personal learner centre;
  • Special needs addressed, if applicable;
  • Continuous Professional Development Agreement signed; and,
  • Personal and Business Code of Ethics agreed and signed off.

Recognition of Prior Learning - ISO-RPL/RCC

Recognition of Prior Learning, Current Competence and Capability is examined through:

  • Industry Experience against required Learning Outcomes examined;
  • Prior Learning against required Learning Outcomes examined;
  • Current Competence against required Learning Outcomes examined;

Graduate Management Admission Test (GMAT) undertaken to determine competence against the following "STEM" subjects and English Proficiency:

  • Science;
  • Technology;
  • Engineering;
  • Mathematics, and;
  • English Proficiency.

Hogan Personal Disciplines assessment undertaken to determine Seven Key Personal skills:

  • Adjustment: The degree to which a person is calm and even tempered or conversely, moody and volatile;
  • Ambition: The degree to which a person seems leader like, seeks status and values achievement;
  • Sociability: The degree to which a person appears talkative and socially self confident;
  • Sensitivity: Reflects social skill, tact and perceptiveness;
  • Prudence: Concerns self control and conscientiousness;
  • Inquisitive: The degree to which a person seems curious, adventurous and imaginative;
  • Learning Approach: The degree to which a person enjoys academic activities and enjoys education as an end in itself.

Personal Strengths, Weaknesses, Opportunities and Threats (SWOT) undertaken

The results of the Hogan Personality Assessment will enable a detailed Personal SWOT to be undertaken to:

  • identify general career-related strengths and development needs and;
  • highlight the most effective techniques for individuals and help facilitators to enable individuals reach their career goals.

Cultural Awareness

Whilst technology makes it possible to collaborate with colleagues around the world, intercultural challenges present unanticipated obstacles. Facilitators and their audience "learners" need to trust and understand each other, and as part of this training program and its associated Continuous Professional Leadership Development (Post Graduate) Program will assist in this.

Cultural Awareness is the foundation of communication and it involves the ability of standing back from ourselves and becoming aware of our cultural values, beliefs and perceptions and accommodating the differentiation in interpretation of other cultures.

Prior to the commencement of any course the Facilitator and Learner both undertake an "Open Session" of getting to understand each other with this final segment of the ISO Learners Needs Analysis discussing prior learning, industry experience, the learners "Sponsoring Organisation", the Hogan and GMAT assessments and finally targets and goals for the learner to complete their Learning Program.

The final step of the Learners Needs Analysis is taken with the Facilitator exposing the Learner to the Academy's Library of allocated Standards and resource material which will used and referenced throughout the course.

Course Outline

Resource Centre

  • Course Library
  • Benefits of ISO Standards
  • ISO Changes
  • Foreseeable Risk and Managing change
  • Introduction to auditing
  • Resource Material

Compliant Quality Business Management Systems and Corporate Social Responsibility - ISO-QMS, ISO-CMS, ISO-CSR, ISO-CBRM and ISO-RMG.

  • Assessment to determine understanding of the application of Corporate Social Responsibility Principles in the context of an organisation and Local and International guidelines;
  • Assessment to determine an understanding of the Principles of Quality Assurance and Sustained Success;
  • Assessment to determine an understanding of Collaborative networks and Risk;
  • Assessment to determine an understanding of Foreseeable Risk aligned to Risk Based Thinking(RBT);
  • Assessment to determine an understanding of the Process Approach (PDCA);
  • Assessment to determine an understanding of Business Acumen and Business Systems and their Operational Architecture;
  • Assessment to recognise Corporate Social Responsibility and the engagement of Interested Parties and Stakeholders;
  • Assessment to determine an understand and be able to demonstrate guidance on Corporate Social Responsibility core subjects;
  • Assessment to determine Guidance on integrating corporate social responsibility and Collaborative Relationships throughout an organisation;
  • Assessment to demonstrate and Relate the Business Management System to the Organisations Clients both internal and external;
  • Assessment to demonstrate an understanding of Risk Based Thinking as it relates to an organisations enterprise risk management process;
  • Assessment to demonstrate an understanding of an Organisation Leadership Architecture and supporting processes;
  • Assessment to demonstrate an understanding of an organisations Planning and Risk Management Processes;
  • Assessment to demonstrate an understanding of an organisations Support, Infrastructure (Assets) and Resources Architecture Processes;
  • Assessment to demonstrate an understanding of an organisations Operational Processes;
  • Assessment to demonstrate an understanding of an organisations Performance Evaluation Processes and;
  • Assessment to demonstrate an understanding of an organisations Improvement and Innovation Processes; and,
  • Interview and possible observation to assess CSR, QMS and Assets assessments.

ISO Auditor - ISO-Third Party Audit (TPA)

  • Assessment to understand the application of the principles, procedures and techniques of auditing;
  • Assessment to demonstrate an understanding of how to conduct of an effective audit in the context of the auditees organisational situation;
  • Assessment to demonstrate an understanding of the application of the regulations, and other considerations that are relevant to the audit management system, and the conduct of the audit;
  • Assessment to understand and be able to demonstrate through "Observational Means" how the internal audit program addresses both elements of the management system and "Risk to the Organisation; and,
  • Interview and possible observation to assess final audit assessment

ISO Lead Auditor - ISO-Third Party Auditor - Lead (TPLA)

  • Assessment to understand how teams work;
  • Assessment to demonstrate how to set up an audit team;
  • Assessment to understand how to improve team efficiency;
  • Assessment to demonstrate communication within teams.
  • Interview and possible observation to assess final audit assessment

The Hogan 360

ACI Global believes that leadership can be learnt and developed. It takes focus, motivation, deliberate practice and support. The Hogan 360 is Critical in starting with Focus. Following on from the Hogan Personal Disciplines assessment Learning leadership competencies requires disciplined self-management around one’s core personality and the necessary learned behaviours to drive engagement and performance.

Leadership is observable, measurable and improvable. Combining the Hogan 360 with Hogan personality assessments is the most efficient and cost effective way to gather performance related information. The Hogan 360 reveals one’s real self which helps to build the ideal self.

  • Measuring leadership effectiveness;
  • Improving leadership effectiveness;
  • Measuring team effectiveness; and,
  • Improving team effectiveness.

Personal Strengths, Weaknesses, Opportunities and Threats (SWOT) undertaken

The results of the Hogan 360 Assessment will enable a detailed Personal SWOT to be undertaken on ones Potential as a Leader by assessing:

  • Self Management - Integrity and Resilience;
  • Relationship Management - Communication, People Skills, Team Player and Customer;
  • Working in the Business - Capability, Efficiency, Results and Engaging; and,
  • Working on the Business - Accountability, Motivation, Strategy and Innovation.

Final Skill assessment

  • Risk and Evaluation duration calculation
  • Evaluation planning
  • Quoting process
  • Audit planning
  • Audit confirmation
  • Stage 1 Audit undertaken
  • Skills assessment Interview

Finish up

  • Request Certificate
  • Complete Evaluation Survey
  • Receive and Upload Certificate
  • Final Interview

Capability Verified by a Witnessed Activity

Demonstrate the Verification of Capability by a "Witnessed Activity" in undertaking a Document Review and a Stage 2 (Third Party) audit and validating the following.

  • Conformance to ISO 19011 Clause 7 applicability Competency, Awareness and Training;
  • Demonstrate audit planning;
  • Demonstrate the Possession of the necessary Industry Codes:
  • Demonstrate the ability to perform a Stage 1 Audit;
  • Demonstrate the ability to perform a Stage 2 Audit, to ready an organisation to achieve Third Party Certification to 9001:20015, 37301:2021 and is in guidance with the ISO 26000:2010 Standard on Corporate Social Responsibility and Sustainability and Collaborative Working Relationships ISO 44001:2017.

Insurances - Public Liability and Professional Indemnity Insurance Requirements for Professionals

It is a requirement for all Professionals undertaking audits on behalf of third parties that you are covered for both Public Liability and Professional Indemnity Insurance.

ACI Global's preferred supplier is "EnviroSure" with full details being found Here on their website.

Academy Registration

Getting started is as easy as clicking on the e-learning Registration Tab below, Register and Pay for your course all online and you can be started in less than 6 Hrs (Dependant on International Time Zones and Clearance of Funds).

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2021-09-08